Vanessa Glaser

• Distributed merchandise plans and brand messaging for use by sales personnel.
• Educated store personnel about program changes, new processes and current product information.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Directed and coordinated products, services and sales activities.
• Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
• Developed organizational systems for financial reports, schedules, inventory control and merchandising.
• Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
• Strengthened operational efficiencies and traceability.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Built and maintained productive relationships with customers and internal partners.
• Pitched to new clients by leveraging client base and targeting strategic partnerships.

• Educated customers about product or service offerings meeting individual needs.
• Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
• Worked well with automatic computer dialing and proprietary software to manage daily call loads.
• Handled inbound telephone calls from interested customers.
• Made appointments with interested customers according to schedule availability, as well as upsold the customer.
• Set up new accounts and listed personal, demographic and payment information in system.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Oversaw financial management, budget management, accounting and payroll activities.
• Tracked and replenished inventory to maintain par levels.
• Enforced federal, state, local and company rules for safety and operations.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
• Marketed venue location and events using social media and websites.
• Oversaw events hosted for average of 1500 people and assisted with crowd control.
• Coordinated sound equipment, furniture and material rentals for venue events.

Cane Run Generation station - Louisville, KY 640 megawatt natural gas plant

• decommissioned units 4-6
• new construction for Unit 7 with start up commissioning
• Built and managed relationships with third-party vendors for contracting and invoicing.
• Collaborated with supervisor to manage logistics for varying stages of installation projects.
• Facilitated weekly project meetings to maintain schedule, budget and service delivery requirements.
• Managed schedule for 10 technicians and supervised workload based on capacity and training.
• Informed clients about project progress, delays and issues and negotiated resolution.
• Efficiently executed shut downs for planned maintenance.
• Assembled and maintained physical structures with hand and power tools.
• Entered codes and instructions to program computer-controlled machinery.
• Ran and monitored turbines, pumps and electric control boards.

Sandy Creek Energy Station

900 mega watt Electrical Generating Unit

• Read diagrams and schematic drawings to determine work procedures.
• Reviewed equipment and daily job specifications, drawings and blueprints to properly and safely assemble Aux boiler machinery.
• Installed stationary industrial machinery and mechanical equipment according to layout plans.
• Used rigging, hoists and equipment to move heavy machinery between locations and complete installations.
• Maintained clean and environmentally safe work area.
• Signaled crane operator to lower basic assembly units to bedplate and aligned unit to centerline.
• Installed machines in industrial and construction settings and tested to confirm proper working condition.
• Read blueprints and sketches to fabricate equipment, make modifications and establish work procedures.
• Filled out work orders, repair logs and maintenance plans to document work completed.