VANESSA GOCHER
New Caney,TX
Summary
I am currently seeking a stable company to utilize my skills. As well as becoming an asset to your company. Determined Logistics Supervisor offering proven leadership in developing the most effective transportation solutions to deliver goods on time. Successful in motivating and overseeing a team of 20. Talented in maintaining communications with other departmental supervisors to promote efficient business operations. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
30
30
years of professional experience
Work History
Dispatcher and Router
Waste Management Services
10.2021 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 100 plus fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Broker
Landstar
01.2021 - 03.2022
- Created and maintained large client base by meeting needs and delivering exceptional customer service.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Wrote contract documents, purchase agreements and closing statements.
- Applied strict company and regulatory standards when producing contracts and documentation.
- Developed resources and marketing materials to create diverse programs.
- Collected program evaluation data to determine appropriate activities and trips.
- Prepared contracts and related documentation according to strict standards
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support
Ryder, Logistics Manager
Oil & Gas
12.2016 - 11.2020
- Coordinate all of oil rig request
- Sending different trucks to rig location ( Vac trucks, pump trucks, wench trucks, flatbed, tanker vac trucks minifloats, one ton, and other kinds of trucks depending on the rig request)
- Intake request and coordinate request with carriers
- Input loads in system (Transplace)
- Keep track of dedicated trucks and also dedicated routes
- Heavy call volume and ability to problem solve
- More task for the job can explain more in interview
Dispatcher Manager
Energy Transportation, Kinder Morgan
01.2012 - 01.2016
- Coordinated the trucking for, dispatching trucks to the docks
- Dispatched trucks on city loads
- Invoice, billing, customer service, ap/ar matching bols, estimating the correct tonnage,
- Dispatched up to 70 trucks and dock trucks and city trucks
- Material from the port was coils, pipe and plate
- Once receiving the signed delivery orders from the driver I then generate a invoice to mail out to the customer for payment
- Also dispatch repairs for the trucks in emergency situations.
Dispatcher Manager
Tri Coast Carriers
01.2005 - 01.2012
- Sales calls
- Dispatched calls,
- Invoicing, collections, field work,
- Customer service, and computer work as well as ap/ ar
- (Flatbed, Stepdeck, Dryvan, and Reefers.)
- Went out to customers for bids on jobs and presenting them with company history
- Also kept up with the maintenance the trucks as well as keeping safety records on all work.
Office Assistant/Dispatcher
Lewis Transportation
01.2001 - 07.2004
- Filing, faxing, typing,
- Payroll, customer service, collections, ar/ap,
- Dispatched, invoiced, mileage tickets, field work, sales, and accounting
Dispatcher
Truckers Express
01.1994 - 01.2001
- Dispatch calls, invoices,
- Mileage tickets, filing,
- Collections, and also customer service.
Education
High School Diploma -
Humble High School
Humble, TX06.1991
Associate of Arts - Business Administration And Management
Lone Star College System
Spring, TX05.2007
Skills
- EXP
- Data Entry
- Excel
- Customer Service
- Quick Book
- Collections
- Broker Loads
- Packing Slips
- Team Player
- Ap & Ar
- Self Starter
- Tankers / Vac Trucks
- Price Analysis
- Price Negotiation
- Verbal and Written Communication
- Relationship Management
- Documentation Abilities
- Commodities Trading
- Microsoft Office
- Relationship Building
- Computer Skills
- Team Leadership
- Client Interviews
- Customer Relations
- Dispatch Coordination
- Service Coordination
- Schedule Management
- Schedule Coordination
- Dispatching Procedures
- Database Maintenance
- Dispatching Field Personnel
Timeline
Dispatcher and Router
Waste Management Services
10.2021 - Current
Broker
Landstar
01.2021 - 03.2022
Ryder, Logistics Manager
Oil & Gas
12.2016 - 11.2020
Dispatcher Manager
Energy Transportation, Kinder Morgan
01.2012 - 01.2016
Dispatcher Manager
Tri Coast Carriers
01.2005 - 01.2012
Office Assistant/Dispatcher
Lewis Transportation
01.2001 - 07.2004
Dispatcher
Truckers Express
01.1994 - 01.2001
High School Diploma -
Humble High School
Associate of Arts - Business Administration And Management
Lone Star College System
Similar Profiles
TONG AKOLTONG AKOL
Dump Truck Driver at Waste Management ServicesDump Truck Driver at Waste Management Services
Dennis MoritzDennis Moritz
Technician at Waste Management ServicesTechnician at Waste Management Services
Michael W. RobinsonMichael W. Robinson
Garbage Truck Driver at Waste Management ServicesGarbage Truck Driver at Waste Management Services
Dominique RiceDominique Rice
Staff Accountant at Waste Management ServicesStaff Accountant at Waste Management Services
Joe TiffinJoe Tiffin
Adult Education & Literacy Career and Transition Specialist at Region 6 Education Service CenterAdult Education & Literacy Career and Transition Specialist at Region 6 Education Service Center