Vanessa Godown
Butte Valley,CA.
Summary
Versatile Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 20+ year in the Dental field. Known for excellent attention to detail and great work ethic. I adept quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
18
18
years of professional experience
Work History
RCM Orthodontics Specialist
Hero DVO LLC,
08.2021 - Current
- Oversee 5 office's
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Business Assistant
Chico Orthodontic
10.2014 - 01.2021
- Developed monthly financial reports for management review.
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Handled accounts payable and receivable tasks such as invoicing clients.
- Assisted with onboarding of new employees by providing training materials and orientation sessions.
- Attended events on behalf of the organization when necessary.
- Compiled weekly and monthly performance metrics against set targets.
- Monitored inventory levels of office supplies and placed orders as needed.
- Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
- Created reports, spreadsheets and other documentation.
- Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
Office Manager
Shasta Orthodontics
02.2013 - 12.2013
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Front Office Manager/Insurance Biller
Dr. Kenneth W. Malone
05.2006 - 06.2012
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Education
Diploma - Dental Assistant
Bryman College Vocational Dental Program
Winnetka, CA09.1997
Diploma -
Quartz Hill High School
Quartz Hill, CA06.1996
Skills
- Employee Record's
- Records Maintenance
- Proficient :Ortho 2,Ortho Trac,EasyDental
- OS,Dentrix, Edge and Dolphin
- Discrepancy Resolution
- Invoice Generation
- Data Analysis
- Account Reconciliation
- Financial Documentation
- Bank Statement Reconciliation
- Dispute Negotiation
- Auditing Proficiency
- Reconciling Charges
- Account Posting
- Financial Management
- Invoice Documentation Management
- Chair-Side Support
- Treatment Room Setup
- Restorative Procedures
- Dental Staff Support
- Office Management
- Dental Radiographs
- Medical Records Management
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
Spanish
Native or Bilingual
Timeline
RCM Orthodontics Specialist
Hero DVO LLC,
08.2021 - Current
Business Assistant
Chico Orthodontic
10.2014 - 01.2021
Office Manager
Shasta Orthodontics
02.2013 - 12.2013
Front Office Manager/Insurance Biller
Dr. Kenneth W. Malone
05.2006 - 06.2012
Diploma - Dental Assistant
Bryman College Vocational Dental Program
Diploma -
Quartz Hill High School
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