Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Golden

Jasper,GA

Summary

I am job seeking to obtain a full time position in relations to an assistant, receptionist, service writer, customer service representative, or team member. I have listed my skills, education and experience below. As you read though you will find that I am a current college student. I am always learning new skills to help me become a more well around individual and employee.

Overview

6
6
years of professional experience

Work History

Front Office Receptionist

Jasper Paint & Body Inc.
09.2023 - 10.2023
  • Connected with car insurance companies regarding client repairs.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash, credit card and check transactions to maintain sales and to update payment records accurately.

Beauty Sales Advisor

Ulta Beauty Inc.
07.2022 - 10.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.

Sales Associate

Blush Ivey Boutique
05.2022 - 06.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Front Receptionist

The Beauty Bar
04.2022 - 06.2022
  • helped customers with the automatic stray tan machine, before and after to maintain customer satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed efficient cash register operations.

Customer Service Representative

Farmers Insurance Agency
04.2022 - 04.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers about billing, payment processing and support policies and procedures.

Team Member

Dunkin Donuts
02.2022 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Replenished dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

Sales Associate

Bath And Body Works, Limited Brands
09.2021 - 10.2021
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to event marketing, sales and brand promotion.

Logistics Team Member

Kubota Manufacturing Of America
12.2020 - 04.2021
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Implemented and developed supply chain strategies to optimize efficiency.
  • Studied data to identify trends and patterns in transportation activity.
  • Completed data entry tasks with accuracy and efficiency.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Updated and maintained databases to track shipments and inventory.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Developed, updated and printed tracking spreadsheets for process monitoring and reporting.

Management Assistant

Elite European LLC.
06.2018 - 11.2020
  • Developed and maintained filing systems to facilitate easy access to information.
  • Washed, waxed, and buffed vehicle bodies for professional shine after repairs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Scheduled client appointments for technicians to maintain workflow.
  • Handled cash, credit card, and check transactions to maintain accurate payment information.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Observed senior mechanics completing major repairs.
  • Gave customers quotes on potential repairs with nearly 100% accuracy.
  • Promoted shop safety by cleaning work areas and removing hazardous materials.
  • Determined parts needed by analyzing information and descriptions provided by customer.

Store Team Member

Marco's Pizza
01.2018 - 06.2018
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.

Hostess

Fatz Cafe
05.2017 - 08.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.

Education

No Degree - Business Administration And Management

Kennesaw State University
Kennesaw, GA
06.2025

No Degree - Interdisciplinary Studies

Chattahoochee Technical College
Marietta, GA

High School Diploma -

Pickens County High School
Jasper, GA
06.2019

Skills

  • Microsoft Office
  • Time Management
  • Problem Solve
  • Prioritize Work
  • Attention to Detail
  • Administrative Skills
  • Business Operations Understanding
  • Guest Relations
  • Verbal and Written Communication
  • Service-Oriented Mindset
  • Telephone Skills
  • Conflict Management

Timeline

Front Office Receptionist

Jasper Paint & Body Inc.
09.2023 - 10.2023

Beauty Sales Advisor

Ulta Beauty Inc.
07.2022 - 10.2022

Sales Associate

Blush Ivey Boutique
05.2022 - 06.2022

Front Receptionist

The Beauty Bar
04.2022 - 06.2022

Customer Service Representative

Farmers Insurance Agency
04.2022 - 04.2022

Team Member

Dunkin Donuts
02.2022 - 04.2022

Sales Associate

Bath And Body Works, Limited Brands
09.2021 - 10.2021

Logistics Team Member

Kubota Manufacturing Of America
12.2020 - 04.2021

Management Assistant

Elite European LLC.
06.2018 - 11.2020

Store Team Member

Marco's Pizza
01.2018 - 06.2018

Hostess

Fatz Cafe
05.2017 - 08.2017

No Degree - Business Administration And Management

Kennesaw State University

No Degree - Interdisciplinary Studies

Chattahoochee Technical College

High School Diploma -

Pickens County High School

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Vanessa Golden