Vanessa Golden
Jasper,GA
Summary
I am job seeking to obtain a full time position in relations to an assistant, receptionist, service writer, customer service representative, or team member. I have listed my skills, education and experience below. As you read though you will find that I am a current college student. I am always learning new skills to help me become a more well around individual and employee.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Jasper Paint & Body Inc.
Jasper, GA
09.2023 - 10.2023
- Connected with car insurance companies regarding client repairs.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash, credit card and check transactions to maintain sales and to update payment records accurately.
Beauty Sales Advisor
Ulta Beauty Inc.
Canton, GA
07.2022 - 10.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Blush Ivey Boutique
Dawsonville, GA
05.2022 - 06.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front Receptionist
The Beauty Bar
Tate, GA
04.2022 - 06.2022
- helped customers with the automatic stray tan machine, before and after to maintain customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
Customer Service Representative
Farmers Insurance Agency
Holly Springs, GA
04.2022 - 04.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Team Member
Dunkin Donuts
Jasper, GA
02.2022 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Replenished dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Sales Associate
Bath And Body Works, Limited Brands
Canton, GA
09.2021 - 10.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
Logistics Team Member
Kubota Manufacturing Of America
Gainesville, GA
12.2020 - 04.2021
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Generated monthly performance reports to track and analyze shipping trends.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Implemented and developed supply chain strategies to optimize efficiency.
- Studied data to identify trends and patterns in transportation activity.
- Completed data entry tasks with accuracy and efficiency.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Updated and maintained databases to track shipments and inventory.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Developed, updated and printed tracking spreadsheets for process monitoring and reporting.
Management Assistant
Elite European LLC.
Jasper, GA
06.2018 - 11.2020
- Developed and maintained filing systems to facilitate easy access to information.
- Washed, waxed, and buffed vehicle bodies for professional shine after repairs.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Scheduled client appointments for technicians to maintain workflow.
- Handled cash, credit card, and check transactions to maintain accurate payment information.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Observed senior mechanics completing major repairs.
- Gave customers quotes on potential repairs with nearly 100% accuracy.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Determined parts needed by analyzing information and descriptions provided by customer.
Store Team Member
Marco's Pizza
Jasper, GA
01.2018 - 06.2018
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
Hostess
Fatz Cafe
Jasper, GA
05.2017 - 08.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
No Degree - Business Administration And Management
Kennesaw State University
Kennesaw, GA06.2025
No Degree - Interdisciplinary Studies
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
Pickens County High School
Jasper, GA06.2019
Skills
- Microsoft Office
- Time Management
- Problem Solve
- Prioritize Work
- Attention to Detail
- Administrative Skills
- Business Operations Understanding
- Guest Relations
- Verbal and Written Communication
- Service-Oriented Mindset
- Telephone Skills
- Conflict Management
Timeline
Front Office Receptionist
Jasper Paint & Body Inc.
09.2023 - 10.2023
Beauty Sales Advisor
Ulta Beauty Inc.
07.2022 - 10.2022
Sales Associate
Blush Ivey Boutique
05.2022 - 06.2022
Front Receptionist
The Beauty Bar
04.2022 - 06.2022
Customer Service Representative
Farmers Insurance Agency
04.2022 - 04.2022
Team Member
Dunkin Donuts
02.2022 - 04.2022
Sales Associate
Bath And Body Works, Limited Brands
09.2021 - 10.2021
Logistics Team Member
Kubota Manufacturing Of America
12.2020 - 04.2021
Management Assistant
Elite European LLC.
06.2018 - 11.2020
Store Team Member
Marco's Pizza
01.2018 - 06.2018
Hostess
Fatz Cafe
05.2017 - 08.2017
No Degree - Business Administration And Management
Kennesaw State University
No Degree - Interdisciplinary Studies
Chattahoochee Technical College
High School Diploma -
Pickens County High School