Vanessa Gomez
Palmdale,CA
Summary
Dynamic property management professional with proven expertise in maximizing occupancy rates and maintaining profitable EGI for AMC LLC. Excelled in customer service, ensuring tenant satisfaction, and adept at leveraging property management software. Achieved significant improvements in operational efficiency through critical thinking and relationship building. Skilled in accounting operations and property inspections, with a track record of resolving disputes and enhancing living environments.
Energetic and highly organized individual with talent for multitasking and problem-solving. Well-versed in tenant relations and property maintenance, bringing excellent administrative and communication skills. Committed to maximizing property value and enhancing tenant satisfaction.
Overview
10
10
years of professional experience
Work History
Property Manager
AMC LLC
02.2022 - 05.2024
- Overlooked 2 properties, 110 units, 2 employees.
- Manage full-cycle accounts payable, including receiving, processing invoices for both properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained profitable EGI for owner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Property Manager
SoCal Pacific Management
11.2021 - 02.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Property Manager
Greystone Management Group
06.2014 - 11.2021
- Oversee 2 properties, 89 units, 1 employee
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma -
William Taft Howard High
Woodland Hills, CA06-2012
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Leasing and sales
- Property tours and inspections
- Accounting operations
- Critical thinking
- Relationship building
- Software utilization
Languages
Spanish
Professional Working
Timeline
Property Manager
AMC LLC
02.2022 - 05.2024
Assistant Property Manager
SoCal Pacific Management
11.2021 - 02.2022
Property Manager
Greystone Management Group
06.2014 - 11.2021
High School Diploma -
William Taft Howard High
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