Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Vanessa Gomez

San Antonio,TX
Vanessa Gomez

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Developed key skills in client-focused insurance environment, including risk assessment, policy analysis, and customer service. Seeking to transition into new field where these abilities can be effectively applied to drive positive outcomes.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

14
years of professional experience
1
Certification

Work History

Jewelers Mutual

Personal Lines Insurance Sales Agent
01.2023 - Current

Job overview

  • Established lasting rapport with customers through genuine empathy and attentiveness, leading to high levels of satisfaction and loyalty.
  • Evaluated and updated policyholder information regularly, ensuring accurate premiums and avoiding potential coverage gaps.
  • Maintained detailed records of client interactions using CRM software, supporting seamless communication among team members and timely follow-up actions when needed.
  • Collaborated with underwriters to ensure appropriate coverage for clients at competitive rates.
  • Exceeded sales targets consistently through effective cross-selling and upselling strategies.
  • Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Finalized sales and collected necessary deposits.
  • Mentored junior sales agents, sharing best practices in prospecting, relationship-building, and closing techniques that led to improved team performance overall.
  • Implemented effective lead generation strategies, resulting in new business opportunities and a higher closing ratio.
  • Streamlined the quoting process by implementing time-saving tools and techniques, resulting in a faster turnaround time for customers.
  • Calculated premiums and established payment methods for sales.

Coastal Home Healthcare

IN-HOME HEALTHCARE PROVIDER
07.2022 - Current

Job overview

  • Responded promptly and positively to resident requests for assistance
  • Encouraged residents to do things alone to promote independence
  • Utilized computers and other electronic devices for timekeeping, in-servicing, and documentation
  • Promoted activities of daily living by assisting with dressing, grooming and bathing
  • Fostered clean, safe and orderly environment to enhance health and wellness of residents
  • Changed bed linens and completed laundry tasks to maintain comfortable living quarters
  • Prepared and served meals in alignment with established dietary restrictions
  • Administered prescribed medications according to physicians' orders
  • Transported clients and served as support person for doctors' appointments

Gardendale Elementary

SUBSTITUTE TEACHER
01.2022 - 07.2022

Job overview

  • Completed summary of work completed to update regular classroom teacher
  • Maintained confidentiality of privileged information by respecting personal privacy
  • Followed existing lesson plans to provide consistent instruction to assigned students
  • Applied principles of learning theory and teaching methodology, drawing from instructional materials available in school
  • Demonstrated familiarity with multiple subject areas, developing competency across curriculum,
  • Tutored or assisted students individually or in small groups
  • Maintained discipline and classroom control, fostering safe and positive learning environment

Conduit Global

CUSTOMER CARE ADVISOR
12.2018 - 04.2020

Job overview

  • Call logging Multitasking Quality assurance
  • Verified and logged high volume of data each day, tracking account payments, updated personal information, and order details
  • Helped clients with technical questions using excellent critical thinking skills and knowledge of company policies
  • Achieved first call resolution for more than 95% of customer contacts, handling issues like billing and technical support
  • Met inbound customer needs while maintaining strict performance targets
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Conduent

CUSTOMER SERVICE REPRESENTATIVE
11.2017 - 11.2018

Job overview

  • Replace EBT cards for individuals receiving food benefits
  • Managed customer calls efficiently in a fast-paced call center environment
  • Updated records with all interactions and customers transactions
  • Reviewed case status and directed customers case worker contact information

Eyemart Express

OPTICIAN TECHNICIAN
09.2016 - 10.2017

Job overview

  • Prepared for upcoming appointments by pulling charts, preauthorizing insurance, and readying paperwork
  • Capitalized on downtime to restock supplies, forms, and literature
  • Served patients with issues such as broken or damaged glasses
  • Checked visual acuity of each patient with various tests, determining near, distance, and pinhole acuity
  • Improved outcomes by educating patients about how to use and care for corrective lenses

Millenium 1 Solutions

INSURANCE CLAIMS ASSOCIATE
07.2014 - 01.2015

Job overview

  • Coordinated payments, collecting and organizing supporting documentation
  • Assessed validity of claims and related coverage with careful review of supporting documentation
  • Calculated claims amounts following policy data and coverage requirements
  • Helped with processing by preparing accurate insurance claims forms and related documentation
  • Updated databases with new information from newly filed and open insurance claims

Luv

PRE-K TEACHER
01.2013 - 07.2014

Job overview

  • Protected children from avoidable injuries through active management of classroom and outside activities
  • Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning-focused classroom environment
  • Improved children's self-esteem and social skills by modeling positive behaviors
  • Monitored children's behavior for signs of trouble outside of preschool and reported problems to director
  • Restocked classroom regularly with cleaning supplies, personal hygiene items, and consumable craft materials
  • Supported unique needs of each child under care by consulting with parents and assessing individual behaviors
  • Enhanced learning of foundational skills such as color recognition and numbers with diverse class activities
  • Balanced schedules to include instruction, demonstration and quiet periods
  • Taught basic skills such as color, shape, number, and letter recognition
  • Developed and revised preschool programs in collaboration with administrators and fellow teachers
  • Coordinated snack and mealtimes and appropriately managed special dietary needs of different children

West Business Solutions

CUSTOMER RETENTION AGENT
03.2012 - 12.2012

Job overview

  • Sold products to customers during routine service calls using strong cross-selling abilities
  • Avoided revenue losses with diligent attention to customers' needs and complaints
  • Resolved issues based on thorough investigations of concerns
  • Updated records with all interactions and customers transactions
  • Identified causes of product malfunctions and credited affected customers
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bill

JCPenney

RETAIL SALES ASSOCIATE
03.2011 - 02.2012

Job overview

  • Answered customer questions about return and exchange policies
  • Organized and faced merchandise on shelves and in displays

Education

San Antonio college
San Antonio, TX

San Antonio college
08.2022

University Overview

Northwest Vista college
San Antonio, TX

Northwest Vista college
01.2015

University Overview

Excell academy
San Antonio, TX

HIGH SCHOOL DIPLOMA
08.2010

University Overview

Skills

  • Licensed insurance agent
  • Microsoft PowerPoint
  • Microsoft Exchange
  • Portal Systems
  • Proficiency in Microsoft
  • Document and Records Management
  • Communications Strategies
  • Goal oriented
  • Building rapport
  • Sales quota achievement
  • New policy quotations
  • Proficient in HIPAA Standards
  • Customer follow-up
  • Active listening
  • Strategic Decision-Making
  • Insurance Risk Assessment

Accomplishments

Accomplishments
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.

Certification

  • Property and Casualty License - Texas Department of Insurance.
  • Licensed Insurance Agent/Broker -Department of Insurance for all 50 stars and Canada.

Timeline

Personal Lines Insurance Sales Agent
Jewelers Mutual
01.2023 - Current
IN-HOME HEALTHCARE PROVIDER
Coastal Home Healthcare
07.2022 - Current
SUBSTITUTE TEACHER
Gardendale Elementary
01.2022 - 07.2022
CUSTOMER CARE ADVISOR
Conduit Global
12.2018 - 04.2020
CUSTOMER SERVICE REPRESENTATIVE
Conduent
11.2017 - 11.2018
OPTICIAN TECHNICIAN
Eyemart Express
09.2016 - 10.2017
INSURANCE CLAIMS ASSOCIATE
Millenium 1 Solutions
07.2014 - 01.2015
PRE-K TEACHER
Luv
01.2013 - 07.2014
CUSTOMER RETENTION AGENT
West Business Solutions
03.2012 - 12.2012
RETAIL SALES ASSOCIATE
JCPenney
03.2011 - 02.2012
San Antonio college
San Antonio college
Northwest Vista college
Northwest Vista college
Excell academy
HIGH SCHOOL DIPLOMA
Vanessa Gomez