Vanessa Gomez
Knoxville,TN
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
OBGYN Associates Of Oak Ridge
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
Admin Warehouse Supervisor
J.A. Logistic
01.2023 - 08.2024
- Supervised shipping and handling operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Education
West Leyden High School
Northlake, ILSkills
- Front desk operations
- HIPAA compliance
- Insurance verification
- Payment collection
- Records management
- Typing and filing
- Time management
- Collaboration and teamwork
- Data entry
- Office management
- Documentation review
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
Timeline
Medical Receptionist
OBGYN Associates Of Oak Ridge
01.2025 - Current
Admin Warehouse Supervisor
J.A. Logistic
01.2023 - 08.2024
West Leyden High School
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