Summary
Overview
Work History
Skills
Timeline
Generic

Vanessa Gongora

Zion,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Section Manager I

Enova International
06.2022 - Current
  • Executed quality assurance audits and addressed non-complying issues to improve representatives metrics
  • Evaluated employee performance and provided feedback and training as needed.
  • Responsible for ensuring compliance was met by reviewing and escalating complaints to the appropriate department.


Customer Service Representative I, II, III

Enova International
02.2012 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted management with monitoring chats and working with new hires as a PIL
  • Moved to our companies email team and effectively responded to our customers concerns.
  • Facilitated virtual, in-person and blended learning sessions.

Skills

  • Professional Relationships
  • Training
  • Closing Procedures
  • Behavior Identification
  • Tracking Metrics
  • Team-Building Activities
  • Coaching and Development

Timeline

Section Manager I

Enova International
06.2022 - Current

Customer Service Representative I, II, III

Enova International
02.2012 - 06.2022

Similar Profiles

CREATE PROFILE
Vanessa Gongora