Vanessa Gonzales
Las Vegas,Nevada
Summary
Bilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Office Manager
N&M Construction INC
01.2024 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain computer and physical filing systems.
- Update reports, managed accounts, and generated reports for company database.
- Manage office operations while scheduling appointments for department managers.
- Print and assemble weekly reports.
- Handle all accounts receivable duties as well.
Accounts Receivable Clerk
N&M Construction INC
10.2022 - 01.2024
- Prepare and mail invoices to customers, processed payments, and documented account updates.
- Submit cash and check deposits and generated cash receipts to record money received.
- Maintain up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provide exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reduce outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Respond to inbound inquiries regarding accounts and payments.
- Follow up overdue payments and payment plans from clients to establish good cash flow.
- Generate invoices upon receipt of billing information and tracked collection progress.
- Create new billings for all new jobs.
- Adjust spreadsheets according to change orders, supplements or credits added or deducted from original approved estimates.
- Contact insurance companies to follow the monies.
Dispatcher/Customer
Air Pro Master
02.2021 - 10.2022
- Occasionally created invoices for homeowners and property managers
- Monitored dispatch board and adjust call priorities regularly based on caller needs
- Tracked changes in computer system to keep records current and accurate
- Answered customer questions and concerns about product availability, shipping information, and status
- Supported customers reactively by creating, confirming, revising, and cancelling appointments
- Wrote down CC information and give to proper person for processing
- Inputted new customer info into Service Titan
- Edited existing customer info
- Contacted DryTech if home has water damage where work needed to be done
- Schedule part returns for techs.
Receptionist/Administrative Assistant
MightyMite Termite Services
03.2018 - 09.2020
- Processed & mailed/emailed inspection reports
- Answered multiple phone lines
- Answered all customer questions to the best of my knowledge
- Input new customer information into salesforce
- Scheduled service, annual and new inspections
- Processed treatment payments via authorization.net
- Sent out past due notices & paid invoices.
Dispatcher/Customer Service
CMS Plumbing
01.2017 - 03.2018
- Answered multiple phone lines
- Answered all customer questions and concerns to the best of my knowledge
- Input new customer information into Quickbooks
- Scheduled all service requests, as well as estimates
- Pulled city permits in multiple cities, scheduled rough and final inspections
- Reviewed and sent out estimates once completed by managers
- Contacted homeowners/property managers for authorization before any replacements during service calls
- Contacted ESR if home had severe water damage where work needed to be done
- Scheduled part returns for techs.
Education
General Educaon -
Gilroy Adult Educaon
Gilroy, CA06.2008
Skills
- Customer service
- Scheduling
- Data entry
- Office Management
- Organizational Skills
- Office Administration
- Bilingual
- Billing
- Scheduling and calendar management
- Credit and collections
- Mail handling
- Staff Training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Manager
N&M Construction INC
01.2024 - Current
Accounts Receivable Clerk
N&M Construction INC
10.2022 - 01.2024
Dispatcher/Customer
Air Pro Master
02.2021 - 10.2022
Receptionist/Administrative Assistant
MightyMite Termite Services
03.2018 - 09.2020
Dispatcher/Customer Service
CMS Plumbing
01.2017 - 03.2018
General Educaon -
Gilroy Adult Educaon
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