Vanessa Velarde
Yuma,AZ
Summary
Self-motivated professional with a background in customer service and education. Expertise in student engagement and sales strategy, committed to creating meaningful experiences that drive customer satisfaction and support team objectives.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Sales Business Manager
Dillard's
Yuma, AZ
02.2025 - Current
- Developed and executed sales strategies to enhance revenue growth across multiple departments.
- Implemented customer feedback mechanisms to refine service delivery and improve satisfaction rates.
- Increased sales revenue by developing and implementing effective sales strategies.
- Strengthened company reputation by delivering exceptional customer service and support.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Communicated product quality and market comparisons by creating sales presentations.
Sales Associate
Dillard's
Yuma, Arizona
02.2025 - 02.2026
- Assisted customers with product selection and provided exceptional service.
- Maintained merchandise presentation and ensured store cleanliness standards.
- Collaborated with team members to meet daily sales goals and customer needs.
Substitute Paraprofessional
Ronald Reagan Elementary School
Yuma, Arizona
08.2023 - 01.2025
- Supported students with special needs during lessons and activities.
- Assisted teachers with classroom management and student engagement activities.
- Organized materials and resources for daily classroom activities and lessons.
- Monitored student behavior and provided guidance as needed throughout the day.
- Provided classroom support throughout planned instruction and individual lessons.
- Implemented strategies for meeting the social and emotional needs of students.
Sales Associate
Dillard's
Yuma, Arizona
11.2016 - 08.2023
- Assisted customers with product selection and provided exceptional service.
- Maintained merchandise presentation and ensured store cleanliness standards.
- Educated customers about promotions, product features, and benefits.
- Organized product displays to enhance visual appeal and drive sales engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Cashier/Merchandise Stocker
99 Cents Only
Yuma, Arizona
02.2013 - 11.2016
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area for optimal flow.
- Assisted with inventory management by stocking shelves and organizing products.
- Conducted price checks and ensured accurate pricing on merchandise.
Education
High School Diploma -
Yuma High School
Yuma, AZ05-2012
Skills
- Visual merchandising
- Customer service
- Sales strategy
- Product knowledge
- Positive reinforcement
- Self-motivated
- Student engagement
Certification
Professional Developments Unit Certified (CPI)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Education and Training
other
Timeline
Sales Business Manager
Dillard's
02.2025 - Current
Sales Associate
Dillard's
02.2025 - 02.2026
Substitute Paraprofessional
Ronald Reagan Elementary School
08.2023 - 01.2025
Sales Associate
Dillard's
11.2016 - 08.2023
Cashier/Merchandise Stocker
99 Cents Only
02.2013 - 11.2016
High School Diploma -
Yuma High School