Vanessa Gonzalez
Bakersfield,CA
Summary
Dedicated and professional with history of meeting company goals, skilled in working under pressure and adapting to new situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Correctional Officer
Taft CCF
Taft, CA
02.2014 - 11.2019
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Received and accounted for personal possessions and determined inmate work assignments.
Clerk/Report Technician
Restore U
Bakersfield, CA
02.2011 - 01.2014
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed patient data to verify insurance approvals.
- Received and routed business correspondence to correct departments and staff members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Entered encrypted data using software's, following procedures to keep information private. faxed patient records to different departments.
Front Office Receptionist
Clinica Sierra Vista
Bakersfield, CA
04.2006 - 11.2010
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted patients upon arrival, offered assistance and answered questions to build rapport.
- Interacted with patients by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Offered every patient or visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Received and routed business correspondence to correct departments and staff members.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Data entry, filling and use of software's and spreadsheets. Copies and faxed records to other departments.
Education
Associate of Arts - General Education
Bakersfield College
Bakersfield, CACriminal Justice
Kaplan College
Bakersfield, CACorrections Academy
Westec College
Shafter CAHigh School Diploma -
Lancaster High School
Lancaster, CASkills
- Five years in corrections field
- First Aid Certification
- Firearm Safety
- Spanish Fluency
- Medical Emergency Response
- Data Research and Analysis
- Telephone Etiquette
- Front Desk Operations
- Computer Proficiency
- Call Answering and Routing
- Data Entry and Database Software
- Data Imports
- Ability to handle diverse job responsibilities proficiently
Certification
Bilingual/Spanish certification
CPR/OSHA certified
POST/PC832 certified
Typing certification
Languages
Spanish
English
Timeline
Correctional Officer
Taft CCF
02.2014 - 11.2019
Clerk/Report Technician
Restore U
02.2011 - 01.2014
Front Office Receptionist
Clinica Sierra Vista
04.2006 - 11.2010
Associate of Arts - General Education
Bakersfield College
Criminal Justice
Kaplan College
Corrections Academy
Westec College
High School Diploma -
Lancaster High School
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