Vanessa Gonzalez
San Francisco,CA
Summary
Results-oriented individual with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership.
Overview
8
8
years of professional experience
Work History
Program Manager
Right At School LLC
Sacramento, CA
07.2023 - Current
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Utilized Paycom to input and compile data gathered from various sources.
Business Account Executive
Aramark
Sacramento, CA
02.2023 - Current
- Utilized CRM to collect, organize and manage sales data and customer information.
- Created new revenue streams by increasing market coverage while driving company profits.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Networked within communities to identify and capitalize on business opportunities.
- Created reports and dashboards in Salesforce to meet business requirements.
Sales Executive
Comcast, NBC Universal
Santa Rosa, CA
03.2020 - 02.2023
- Listened to customer needs to identify and recommend best products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Salesperson
Honda
Los Angeles, CA
05.2019 - 03.2020
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Educated customers about sales processes, warranty requirements and service standards.
Product Specialist
Honda
San Rafael, CA
07.2018 - 05.2019
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Inspected equipment and read order sheets to prepare for delivery to users.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Visited trade shows, stores and other venues to demonstrate products or answer questions from potential buyers.
Sales Consultant
AT&T
Santa Rosa, CA
12.2017 - 07.2018
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Customer Service Associate
Fruta
Santa Rosa, CA
05.2016 - 12.2017
- Delivered top quality customer service while managing multiple tasks.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Developed long-term relationships with customers, increasing repeat business.
- Demonstrated active listening skills when responding to customer questions and complaints.
Education
Associate of Arts - Human Resources Management
Santa Rosa Junior College
Santa Rosa, CASkills
- Project management
- Organization
- Company processes and procedures
- Time management
- Decision making
- Analytical and data interpretation
- Written and verbal communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Program Manager
Right At School LLC
07.2023 - Current
Business Account Executive
Aramark
02.2023 - Current
Sales Executive
Comcast, NBC Universal
03.2020 - 02.2023
Salesperson
Honda
05.2019 - 03.2020
Product Specialist
Honda
07.2018 - 05.2019
Sales Consultant
AT&T
12.2017 - 07.2018
Customer Service Associate
Fruta
05.2016 - 12.2017
Associate of Arts - Human Resources Management
Santa Rosa Junior College
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