Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Gonzalez

San Antonio,TX

Summary

Dynamic leader and problem-solver with a proven track record at Hermosa Loan Company Inc., enhancing customer satisfaction and streamlining operations. Skilled in MS Office and team leadership, I excel in developing customer and supplier relationships, achieving results through effective decision-making and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Rep/Manager

Hermosa Loan Company Inc.
07.2013 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with over 100 customers.

Education

High School Diploma -

South San West Campus High School
5622 Ray Ellison Blvd, San Antonio, TX 78242
05.1996

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Documentation And Reporting
  • MS Office
  • Good Judgment
  • Administration and Reporting
  • Emergency Response

Languages

Spanish
Limited Working

Timeline

Customer Service Rep/Manager

Hermosa Loan Company Inc.
07.2013 - Current

High School Diploma -

South San West Campus High School
Vanessa Gonzalez