Vanessa Gonzalez
Fort Myers,FL
Summary
Dynamic and results-oriented professional with extensive experience in team member training and customer service excellence, notably at La Tapatia. Expert in safe food handling and effective time management, I excel in coaching new employees to peak performance and enhancing customer satisfaction. Proven track record in improving operational efficiency and fostering positive customer relationships through clear communication and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server Trainer
La Tapatia
08.2019 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Sales Associate
Target
10.2018 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Dental Assistant/Receptionist
Jon P. Sipos Dental
01.2022 - 02.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared and sterilized instruments and materials for use by dentists.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL04.2019
Skills
- Effective Time Management
- Safe Food Handling
- Upselling strategies
- Team Member Training
- Cash Handling
- Safe handling procedures
- New employee mentoring
- Sanitation Standards
Certification
- Certified Dental Assistant Expanded Duties
- CPR certification
- Dental Radiographers Course
Timeline
Dental Assistant/Receptionist
Jon P. Sipos Dental
01.2022 - 02.2023
Server Trainer
La Tapatia
08.2019 - Current
Sales Associate
Target
10.2018 - 07.2024
High School Diploma -
Lehigh Senior High School
- Certified Dental Assistant Expanded Duties
- CPR certification
- Dental Radiographers Course
Similar Profiles
Juan MorenoJuan Moreno
Restaurant Cashier at La TapatiaRestaurant Cashier at La Tapatia
Evelyn TellezEvelyn Tellez
Server at La TapatiaServer at La Tapatia
Teena LeybaTeena Leyba
Restaurant Busser at La TapatiaRestaurant Busser at La Tapatia