Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Gonzalez-Valencia

Summary

Nurturing Preschool Teacher's Aide possessing first-rate communication, organizational and time management abilities. In-depth knowledge of early childhood education and development and age-appropriate instructional practices. Warm and caring individual with 10 years of experience supervising 16 children simultaneously and employing activities to support learning objectives.


Accomplished Receptionist/Secretary bringing 3 to 4 years of proven administrative expertise in Landscaping and Paver regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs.

Overview

11
11
years of professional experience

Work History

Teacher's Assistant

Starfish Family Services
10.2018 - Current
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Taught children with creative approaches, methods, and techniques.
  • Organized snack time and nap hours.
  • Encouraged children to interact with each other and participate in group activities.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Supervised children during in-classroom activities and on playground.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Assessed student performance to evaluate progress and development.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Developed and implemented strategies to improve student engagement.
  • Collaborated with instructors to develop engaging lesson plans.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Laminated teaching materials to increase durability under repeated use.

Noon Hour Aide

Detroit Public Schools
09.2016 - 06.2018
  • Support lead teacher during lunch time.
  • Build a trusting relationship with preschool students.
  • Work cooperatively with lead teacher to assist children as they eat lunch ensuring their safety and wellbeing.
  • Maintain a clean, safe and healthy classroom and work environment.
  • Supported the office staff by answering phone calls and helping parents.
  • Translated for students who need spanish interpretation.

Landscaping and Paver

Chano Vasquez
01.2013 - 10.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answer Phone Calls
  • Calculating Expenses
  • Scheduling Appointments

Education

High School Diploma -

Western International High School
1500 Scotten St. Detroit, MI 48209

Associate of Science - Early Childhood Education

Wayne County Community College District
Detroit, MI
06.2027

Skills

  • Reception Functions
  • Workflow Processes
  • Reading Comprehension
  • Material Preparation
  • Filing Experience
  • Customer Inquiries
  • Maintaining Office Records
  • Billing and Invoicing
  • Staff Support
  • Google Docs
  • Organization
  • Microsoft Office
  • Document Scanning
  • Office Equipment Operation
  • Customer Relations and Communications
  • Inventory Purchasing
  • Office Reception
  • Office Cleaning
  • Employee Communications
  • Multitasking and Time Management
  • Set Appointments
  • Invoice Preparation
  • Personnel Scheduling
  • Information Protection
  • Bookkeeping
  • Answer Telephone Calls
  • Organization Skills
  • Making Appointments
  • Appointment Booking
  • Appointment Confirmation
  • Manage Files
  • Greet Visitors
  • Staff Management
  • Supply Management
  • Verbal and Written Communication
  • Multi-Line Telephone Systems
  • Telephone Skills
  • Visitor Check-In
  • Activity Demonstrations
  • School Community Relations
  • Experience with Diverse Student Populations
  • Appropriate Age Group Experience
  • Bilingual- Speak English /Spanish Fluently
  • Read/Write- English/ Spanish

Languages

Spanish
Native or Bilingual

Timeline

Teacher's Assistant

Starfish Family Services
10.2018 - Current

Noon Hour Aide

Detroit Public Schools
09.2016 - 06.2018

Landscaping and Paver

Chano Vasquez
01.2013 - 10.2016

High School Diploma -

Western International High School

Associate of Science - Early Childhood Education

Wayne County Community College District

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Vanessa Gonzalez-Valencia