Vanessa Gonzalez-Valencia

Summary

Nurturing Preschool Teacher's Aide possessing first-rate communication, organizational and time management abilities. In-depth knowledge of early childhood education and development and age-appropriate instructional practices. Warm and caring individual with 10 years of experience supervising 16 children simultaneously and employing activities to support learning objectives.

Accomplished Receptionist/Secretary bringing 3 to 4 years of proven administrative expertise in Landscaping and Paver regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs.

Overview

years of professional experience

Work History

Teacher's Assistant

Starfish Family Services

30000 Hively St. Inkster, MI 48141

10.2018 - Current

Maintained tidy and clean classroom consistent with safety and health standards.
Interacted with children one-on-one and in small groups to enhance and support learning activities.
Engaged and entertained children through recreational and educational activities.
Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Assisted teacher by developing lesson plans to meet educational goals for each child.
Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Taught children with creative approaches, methods, and techniques.
Organized snack time and nap hours.
Encouraged children to interact with each other and participate in group activities.
Communicated with parents to inform about child's progress and classroom behavior.
Educated students in foundational concepts such as shapes, numbers, and letters.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Prepared for lessons by gathering educational materials and setting up equipment.
Supervised children during in-classroom activities and on playground.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Delivered clear, concise instructions to children to aid in each student's decision-making.
Assessed student performance to evaluate progress and development.
Helped teacher prepare instructional material and displays.
Cleaned, organized and restocked classrooms for upcoming classes.
Developed and implemented strategies to improve student engagement.
Collaborated with instructors to develop engaging lesson plans.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Laminated teaching materials to increase durability under repeated use.

Noon Hour Aide

Detroit Public Schools

3011 Grand Blvd. Detroit, MI 48202

09.2016 - 06.2018

Support lead teacher during lunch time.
Build a trusting relationship with preschool students.
Work cooperatively with lead teacher to assist children as they eat lunch ensuring their safety and wellbeing.
Maintain a clean, safe and healthy classroom and work environment.
Supported the office staff by answering phone calls and helping parents.
Translated for students who need spanish interpretation.

Landscaping and Paver

Chano Vasquez

Detroit, MI

01.2013 - 10.2016

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Answer Phone Calls
Calculating Expenses
Scheduling Appointments

Education

High School Diploma -

Western International High School

1500 Scotten St. Detroit, MI 48209

Associate of Science - Early Childhood Education

Wayne County Community College District