Vanessa Gordon
Baltimore,Maryland
Summary
Organized Office Clerk facilitating jobs of office professionals. Receives calls, delivers notes, and directs guests, improving
experiences for out-of-office contacts and simplifying work for in-house staff.
Successful Customer Service Manager accomplished in keeping teams on-target through effective training, motivation
and quality assurance procedures. Supports transparency with regular monitoring and routine audits. Innovative leader
with history of increasing performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Office Clerk
City of Baltimore
Baltimore, Maryland
03.2017 - 09.2021
- Handled incoming telephone calls, answered questions, and distributed messages to staff.
- Received and processed internal documents and distributed to staff.
- Verified accuracy, relevance, and completeness of documentation before filing.
- Built strong professional relationships to drive positive work culture.
- Reconciled and processed data entry tasks and database changes.
- Coordinated work assignments to meet specific deadlines and service deliverables.
- Drafted reports to inform management of key metrics.
- Confirmed client data and billing information, updating accounts for invoicing and tax liabilities.
- Monitored security to help maintain equipment, data and information safety.
- Assisted with budgeting and financial management to keep office operating within budget.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Collaborated with various departments to complete assigned tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Customer Service Manager
Davidson's Distribution
Columbia, MD
02.2013 - 04.2018
- Trained employees by providing performance feedback and coaching in service techniques.
- Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets
- Managed team's work schedules to complete customer coverage.
- Set staff schedules and delegated assignments in anticipation of expected demands.
- Improved communication flow between staff and leadership by creating memo forms and distribution lists.
- Maintained customer satisfaction with professional management of complex escalated customer concerns.
Education
High School Diploma - undefined
Beach Channel High School
Rockaway, NYSkills
Data entryundefined
Timeline
Office Clerk
City of Baltimore
03.2017 - 09.2021
Customer Service Manager
Davidson's Distribution
02.2013 - 04.2018
High School Diploma - undefined
Beach Channel High School
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