Vanessa Govenor
Las Vegas,NV
Summary
Driven by a goal-oriented mindset, I excelled at Kaizen Collision Center by leveraging expertise in vehicle assessment and exceptional communication skills. Dedicated to quality control and customer relationship management significantly enhanced client trust, contributing to a consistent achievement of target profit margins. This achievement underscores my ability to deliver superior results and foster lasting client relationships. I am a skilled estimator with proficiency and accuracy. Maintaining CSI of 97% or higher while managing $200k a month in sales.. Outstanding experience in CCC1, Microsoft, Excel, OPS.
Overview
18
18
years of professional experience
Work History
Estimator
Kaizen Collision Center
04.2023 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Managed multiple phone lines, approximately 50 phone calls and emails per day.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Streamlined estimation process for faster turnaround times with the implementation of new software tools.
- Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
Assistant Manager
Faith Lutheran Academy
07.2022 - 04.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated team-building activities, enhancing team cohesion and morale.
Certified Teacher Assistant
Faith Lutheran Academy
05.2019 - 07.2022
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Supported the integration of technology into the curriculum by assisting with the implementation of digital tools such as online quizzes and educational websites.
- Facilitated small group tutoring sessions, boosting understanding of complex subjects.
- Contributed to significant increase in reading proficiency through targeted literacy interventions.
- Facilitated organization of extracurricular activities, contributing to well-rounded education.
- Supported teachers in creating multimedia presentations, enriching lesson delivery.
- Assisted in implementation of school-wide behavior management programs, promoting positive school climate.
General Manager
Sudden Impact Auto Body
09.2006 - 06.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Business Management - Sales And Customer Development
UNLV
Las VegasSkills
- Customer Service
- Multitasking and Organization
- Vehicle assessment
- Attention to Detail
- Excellent Communication
- Goal-oriented mindset
- Repairs Scheduling
- Workflow Management
- Customer Relationship Management
- Documentation And Reporting
- Quality Control
Timeline
Estimator
Kaizen Collision Center
04.2023 - Current
Assistant Manager
Faith Lutheran Academy
07.2022 - 04.2023
Certified Teacher Assistant
Faith Lutheran Academy
05.2019 - 07.2022
General Manager
Sudden Impact Auto Body
09.2006 - 06.2018
Business Management - Sales And Customer Development
UNLV
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