VANESSA GRAHAM
Charlotte,NC
Summary
Personable, dependable, detail-oriented professional with over 5 years of experience in customer service, administrative coordination, public relations and remote support. Known for clear, empathetic communication, strong organization, and the ability to manage high-volume email and inquiries with accuracy and professionalism. Experienced in issue resolution, and supporting teams and clients in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Remote/Hybrid Office Coordinator and Teaching assistant
Unity Preschool
01.2019 - Current
- Serve as the primary point of contact for parents, staff, and the community through email, phone, and remote communication platforms.
- Resolve inquiries, troubleshoot issues, and provide accurate information with professionalism and empathy.
- Prepare and manage correspondence, including memos, letters, reports, and mass emails.
- Maintain digital and physical filing systems; manage school databases and student records.
- Coordinate meetings, events, and schedules for the administrative team.
- Support teachers and staff by organizing materials,devising lesson plans and serving as secondary class teacher
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Remote Outreach Coordinator
Girl Scouts - Hornets' Nest Council
01.2015 - 01.2019
- Delivered outreach and programming to Title I schools, coordinating logistics, communication, and outreach materials.
- Built relationships with schools, community groups, local businesses, and media to increase visibility and engagement.
- Created content for websites, newsletters, and outreach communications.
- Managed contact lists, scheduling, and communication with volunteers and school partners.
Inflight Supervisor
North American Airlines - Military / White House Press Division
01.2011 - 01.2015
- Supervised cabin crew operations while maintaining strict customer service and safety standards.
- Communicated clearly with diverse teams in high-pressure, time-sensitive environments.
- Coordinated with ground staff regarding catering and logistical requirements for each flight.
- Conducted pre-flight briefings covering aircraft details, destinations, weather, and emergency procedures.
- Traveled to 25+ countries, developing strong cultural awareness and communication skills.
Guest Service Representative
Marriott Hotels
01.2009 - 01.2011
- Answered incoming guest calls and responded promptly to inquiries regarding room availability and rates.
- Provided attentive, solution-focused assistance to guests throughout their stay.
- Delivered consistent, high-quality service in a fast-paced hospitality environment.
Education
Bachelor's Degree - Communications
Long Island University - C.W. Post Campus
Brookville, NYSkills
- Email & chat-based customer support
- Customer issue resolution & follow-up
- Intake coordination & documentation
- Remote collaboration & independent workflow
- Time management & task prioritization
- Database management & recordkeeping
- Professional correspondence & content writing
- Relationship building
- Detail-oriented
- Organized
- Self-starter
- Meeting planning
Timeline
Remote/Hybrid Office Coordinator and Teaching assistant
Unity Preschool
01.2019 - Current
Remote Outreach Coordinator
Girl Scouts - Hornets' Nest Council
01.2015 - 01.2019
Inflight Supervisor
North American Airlines - Military / White House Press Division
01.2011 - 01.2015
Guest Service Representative
Marriott Hotels
01.2009 - 01.2011
Bachelor's Degree - Communications
Long Island University - C.W. Post Campus