Vanessa Green
McKinney,TX
Summary
Dynamic and results-driven professional with expertise in human resource administration, instructional technology, and multimedia support. Proficient in utilizing Microsoft Office Suite (Excel, Word) for efficient research data management, risk compliance, and technical support. Demonstrated proficiency in leveraging algorithms and software solutions to effectively broadcast promotions and inquiries. Strong communicator with a background in report generation, HR duties, and providing administrative support.
Overview
8
8
years of professional experience
Work History
Juvenile Supervision Officer
Dallas County
05.2023 - Current
- Oversee and support youth in a structured environment, fostering a safe and rehabilitative atmosphere
- Maintain detailed records of daily activities, incidents, and progress, ensuring accurate documentation
- Implement behavior management strategies, contributing to a respectful and orderly facility
- Communicate effectively with team members, social workers, and family members, supporting youth development plans
Administrative Assistant
Strand
03.2022 - 04.2023
- Processed and fulfilled customer orders, ensuring timely delivery and accurate tracking
- Conducted thorough data entry for orders, client details, and inventory, achieving a 99% accuracy rate
- Managed client communications to resolve inquiries, building strong client relationships and enhancing satisfaction
- Handled a high volume of incoming calls, efficiently directing to appropriate departments or resolving concerns
- Provided excellent customer service, receiving positive feedback for professionalism and responsiveness
- Created and managed detailed reports, assisting in project tracking and data-driven decision-making
Administrative Assistant
Prospect Airport Services
11.2021 - 02.2022
- Supported talent acquisition by screening resumes and coordinating interviews, enhancing the hiring process
- Organized employee onboarding and offboarding, ensuring compliance with company policies
- Maintained accurate records and managed the employee database, improving accessibility and organization
- Supervised front desk operations, directing calls and assisting visitors to maintain a welcoming environment
- Delivered customer service excellence, frequently praised for patience and helpfulness
- Managed phone system during peak times, averaging over 100 calls daily
Self-Employed Professional
08.2018 - 08.2021
- Managed all aspects of business operations, including client communications, scheduling, and project management
- Maintained accurate financial records, overseeing budgeting, invoicing, and expense tracking to ensure profitability
- Delivered high-quality services (add details on the type of services you provided), building a loyal client base through excellent service and professionalism
- Developed and implemented effective time management strategies to handle multiple clients and projects concurrently
Office Manager
Turning Point Revision
03.2017 - 06.2018
- Managed and maintained the company database, ensuring up-to-date and accurate records
- Composed, proofread, and distributed official correspondence, ensuring professional communication
- Handled confidential record-keeping and organized files to improve office efficiency
- Managed a high volume of calls daily, assisting clients and directing inquiries to relevant departments
- Delivered exceptional customer service, helping resolve issues and maintain positive client relations
Education
Master of Arts - Strategic Leadership
North Central University
Minneapolis, MN08.2023
Bachelor of Arts - English Literature
California State University, East Bay
Hayward, CA06.2015
Associate of Arts - Language Arts
Laney College
03.2011
Skills
- Personnel Administration Skills
- Educational Technology Support
- Proficient in Microsoft Excel and Word
- Information Management Proficiency
- Compliance Risk Assessment
- Technical Support
- Promotional Multimedia Assistance
- Inquiry Management
- Workplace Relationship Management
Volunteer Experience
Youth Department Director, Rock of Ages Missionary Baptist Church, Led youth programs and events, coordinating activities that supported personal growth and community involvement., Developed and managed schedules, ensuring effective time management for youth department events., Built relationships with community members, fostering a welcoming and supportive environment for youth.
Timeline
Juvenile Supervision Officer
Dallas County
05.2023 - Current
Administrative Assistant
Strand
03.2022 - 04.2023
Administrative Assistant
Prospect Airport Services
11.2021 - 02.2022
Self-Employed Professional
08.2018 - 08.2021
Office Manager
Turning Point Revision
03.2017 - 06.2018
Master of Arts - Strategic Leadership
North Central University
Bachelor of Arts - English Literature
California State University, East Bay
Associate of Arts - Language Arts
Laney College
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