Vanessa Green
Greenville,NC
Summary
Dedicated professional with extensive experience in team leadership and operational management. Proven track record in training employees, optimizing inventory, and enhancing customer satisfaction. Committed to implementing safety procedures and fostering a collaborative work environment.
Overview
28
28
years of professional experience
Work History
Home Health Aide
Family Business
Greenville, NC
03.2023 - 11.2025
- Monitored client health by checking vital signs and reporting changes.
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
Crew Leader
Mike's Deil
Greenville, NC
05.2020 - 11.2023
- Supervised crew operations during peak hours to ensure efficient service.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and organized stock for optimal accessibility.
Assistant Manager
Sonics Drive In
Greenville, NC
07.1997 - 10.2017
- Supervised daily operations ensuring compliance with company standards.
- Trained new staff on service procedures and menu items.
- Managed inventory levels and ordered supplies.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Coordinated employee schedules to optimize coverage during peak hours.
- Conducted performance evaluations for team members regularly.
- Implemented safety protocols to maintain a secure work environment.
- Assisted in developing promotional strategies to increase sales awareness.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Established quality control processes to maintain standards measures to uphold company standards.
Education
Some College (No Degree) - Medical Billing And Coding
North Bridge University
Orlando, FL08-2026
Skills
- Patient assessment
- Care plan development
- Patient documentation
- Health record management
- Patient support techniques
- Health and safety compliance
- Basic life support
- Effective communication
- Time management
- Schedule management
- Problem solving
- Customer service
- Team leadership
Timeline
Home Health Aide
Family Business
03.2023 - 11.2025
Crew Leader
Mike's Deil
05.2020 - 11.2023
Assistant Manager
Sonics Drive In
07.1997 - 10.2017
Some College (No Degree) - Medical Billing And Coding
North Bridge University