Vanessa Grymes

(Hold Overs are customer vehicles that stay overnight into a day that their Advisor may be scheduled off)

• Developed estimates by costing materials, supplies, and labor
• Interpreted diagnostic results to provide accurate repair recommendations
• Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction
• Developed process improvements to enhance overall delivery of service
• Responded proactively and positively to rapid change
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
• Increased efficiency and team productivity by promoting operational best practices
• Created and maintained detailed database to develop promotional sales
• Implemented and developed customer service training processes
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Managed timely and effective replacement of damaged or missing products
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Increased efficiency and performance by monitoring team member productivity and providing feedback
• Reached out to customers after completed sales to suggest additional service or product purchases
• Investigated and resolved customer inquiries and complaints quickly
• Developed and updated databases to handle customer data
• Maintained high customer satisfaction standards to meet or exceed targets
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
• Pleasantly greeted customers and asked open-ended questions to better determine needs
• Suggested add-on services that would be helpful to customers and improve bottom line
• Documented problems and corrective actions to maintain records
• Handled customer issues with confidence, using complex problem solving to provide effective resolution
• Examined service history and provided initial inspection of vehicle to identify issues
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making
• Educated customers regarding regular maintenance protocols to preserve vehicle condition
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
• Resolved associate, tool and service delivery issues revealed by statistical reports

• Worked with Microsoft Office software
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Demonstrated strong organizational and time management skills while managing multiple projects
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated creativity and resourcefulness through the development of innovative solutions
• Demonstrated respect, friendliness and willingness to help wherever needed
• Developed strong communication and organizational skills through working on group projects
• Customer service
  
• Exercised leadership capabilities by successfully motivating and inspiring others
• Delivered services to customer locations within specific timeframes
• Excellent communication skills, both verbal and written
• Proven ability to learn quickly and adapt to new situations
• Proven ability to develop and implement creative solutions to complex problems
• Learned and adapted quickly to new technology and software applications
• Adaptable and proficient in learning new concepts quickly and efficiently
• Worked well in a team setting, providing support and guidance
• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Self-motivated, with a strong sense of personal responsibility
• Paid attention to detail while completing assignments
• Provided professional services and support in a dynamic work environment
• Worked flexible hours across night, weekend and holiday shifts

• Provide prompt, accurate, and friendly customer service
• Including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Focus on customer needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day.
• Built relationships with clients using active listening and issue resolution to provide excellent service
• Responded to customer calls swiftly to resolve issues and answer questions
• Prepared and reviewed insurance applications to verify compliance with regulations
• Identified potential risks in client businesses and recommended appropriate insurance coverage
• Created detailed reports for management to track performance and sales
• Investigated and processed claims swiftly to keep customers satisfied
• Developed and implemented marketing strategies to boost sales and increase customer base
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients
• Conducted research and identified market trends to develop better strategies for sales
• Finalized sales and collected necessary deposits
• Created sources for continuous client referrals within community and with businesses using extensive networking skills
• Calculated premiums and established payment methods for sales
• Identified and solicited sales prospects in agency databases
• Collected premiums on or before effective date of coverage
• Researched and identified potential new markets
• Conducted annual reviews of existing policies to update information
• Analyzed risk factors to recommend appropriate coverage levels
• Designed presentations and marketing materials to promote insurance products
• Analyzed customer needs to provide customized insurance solutions
• Evaluated competitors' products and services to gain competitive advantage
• Developed and implemented promotional strategies to increase customer base
• Monitored customer feedback and identified areas of improvement
• Determined client needs and financial situations by listening and scheduling fact-finding appointments
• Approached potential clients by using direct marketing mailings and phone contacts
• Maintained high standards of customer service by building relationships with clients
• Obtained underwriting approval by completing application for coverage
• Utilized CRM software to manage client relationships
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations
• Cross-sold insurance products to existing clients to reach sales targets
• Negotiated contracts and terms of sale with potential customers
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
• Generated leads through cold-calling, networking and other outreach methods
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Educated clients on insurance policies and procedures
• Met with customers to provide information about available products and policies