Vanessa Guerrero
Tustin,CA
Summary
Detail-oriented and dependable Medical Office Administrative Assistant with a strong background in supporting daily operations within fast-paced healthcare environments. Skilled in coordinating administrative workflows, assisting with insurance verification, billing, and collections, and maintaining compliance with HIPAA and regulatory standards. Proficient in QuickBooks and basic accounting tasks, including managing accounts receivable/payable, reconciling deposits, and generating financial reports. Proven ability to enhance operational efficiency, support clinical staff, and contribute to a positive patient experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Coastal Heart Medical Group
04.2017 - Current
- Oversee all administrative functions and daily operations of a high-volume cardiology practice, ensuring efficient coordination between clinical and non-clinical teams.
- Supervise front and back office staff, including staff scheduling, onboarding, training, and performance management.
- Manage patient flow from appointment scheduling to check-in/check-out, referrals, and procedural coordination to support timely and quality care delivery.
- Conduct insurance eligibility verification, secure authorizations, and process claims to optimize reimbursement and reduce denials.
- Oversee billing operations, monitor aging reports, and manage the full revenue cycle including denials, appeals, patient statements, and collections.
- Maintain and reconcile accounts receivable/payable, prepare daily deposits, and generate financial reports using QuickBooks.
- Ensure full compliance with HIPAA, OSHA, and other regulatory requirements across all office functions.
- Serve as liaison between providers, patients, insurance carriers, and vendors to resolve operational, billing, and scheduling issues.
- Develop and implement office policies and workflow protocols to improve operational efficiency, patient satisfaction, and financial performance.
Office Manager
West Coast Cardiovascular, PC
05.2024 - Current
- Handle sensitive information with discretion, ensuring the confidentiality of company documents and personnel records.
- Provide exceptional customer service by addressing patient inquiries and concerns via phone and email in a timely and professional manner.
- Maintain accurate financial records by regularly reconciling accounts payable and receivable to ensure balanced budgets.
- Oversee office inventory management, including ordering supplies, processing requisitions, stocking, and receiving shipments.
- Manage and provide appropriate supervision and support to medical assistants to ensure efficient workflow and quality patient care.
Building Manager
RPS Group, LLC
05.2019 - 10.2024
- Property Operations & Facility Management
- Rent Collection & Lease Enforcement
- Tenant Relations & Conflict Resolution
- Maintenance Coordination & Vendor Oversight
- Lease Administration & Renewals
- Budgeting, Expense Tracking & Cost Control
- Building Safety, Inspections & Regulatory Compliance
- Work Order Management & Preventative Maintenance
- Customer Service & Issue Resolution
- Record Keeping & Operational Reporting
- Time Management & Task Prioritization
- Basic Accounting & QuickBooks Proficiency
Volunteer
Women Helping Women
10.2016 - 12.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Medical Billing And Coding - Medical Billing
Northwest College
Santa Ana, CA 11-2016
Medical Billing And Coding -
California Career College
Santa Ana, CA 11-2015
High School Diploma -
Saddleback High School
Santa Ana, CA 06-2012
Skills
- Medical Office Management
- Patient Scheduling & Coordination
- Insurance Verification & Claims Processing
- EMR Systems (Tebra, Medstreaming, eClinicalWorks)
- HIPAA & OSHA Compliance
- Front & Back Office Operations
- Medical Billing & Reimbursement
- Staff Training & Supervision
- Workflow Optimization
- Accounts Receivable/Payable & Reconciliations
- QuickBooks & Basic Accounting
- Patient Relations & Conflict Resolution
Certification
- HIPAA Compliance Training
- CPR Certification exp 06/2027
- Pubic Notary exp 01/02/2029
Timeline
Office Manager
West Coast Cardiovascular, PC
05.2024 - Current
Building Manager
RPS Group, LLC
05.2019 - 10.2024
Administrative Assistant
Coastal Heart Medical Group
04.2017 - Current
Volunteer
Women Helping Women
10.2016 - 12.2016
Medical Billing And Coding - Medical Billing
Northwest College
Medical Billing And Coding -
California Career College
High School Diploma -
Saddleback High School
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