Vanessa Guest
Katy
Summary
Dynamic Learning Experience Design Manager with a proven track record at Cartus and McKinsey & Co, adept at leveraging agile methodologies and stakeholder engagement to enhance customer satisfaction. Expert in instructional design and process improvement, successfully implemented a digital learning management system that streamlined operations and elevated training effectiveness. Passionate about fostering inclusive learning environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager, Learning Experience Design
Cartus
Houston
03.2022 - Current
- Analyzed customer feedback to formulate action plans for service enhancements.
- Developed and executed strategies to boost customer satisfaction and loyalty.
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of services.
- Monitored budgets and expenditures, maintaining cost-effectiveness and quality standards.
- Implemented process improvements that increased operational efficiency.
- Led procurement, design, and implementation of a new digital learning management system using agile methodologies.
- Identified areas for improvement in efficiency and productivity for the learning management system.
- Coordinated with global teams to provide learning and technical support to customers and coaches.
Senior HR Learning Specialist
Kinder Morgan
Houston
06.2021 - 12.2021
- Responsible for instructional designing, developing, and executing HR training programs for employees across the organization on topics such as diversity and inclusion, compliance topics and leadership topics.
- Tracked the effectiveness of the training programs and suggested new approaches to improve, update or enhance training initiatives.
- Fulfilled administrative needs of the training function, including scheduling, training calendar, ordering materials, tracking attendance, and evaluation.
- Conducted instructional research and analysis on learners and contexts.
- Created supporting materials/media (Audio, video, simulation, etc)
- Orchestrated special projects as required.
- Maintained focused, inclusive, and supportive learning environments.
Learning Specialist, Global Energy & Materials (GEM) and Operations Practices
McKinsey & Company
London & Houston
08.2014 - 12.2019
- Developed and implemented digital and instructor-led learning materials using adult learning methodologies.
- Collaborated with Subject Matter Experts and stakeholders to define training objectives and design documents.
- Aligned curriculums and training plans with strategic priorities alongside functional leaders and L&D team.
- Evaluated learning program effectiveness, recommending improvements based on management feedback.
- Maintained current content by applying advanced adult learning strategies for knowledge retention.
- Led instructional design for technical topics and soft skills, enhancing employee capabilities.
- Managed portfolio of over 50 in-person trainings and 75 virtual sessions, maintaining a library of 100+ digital offerings.
- Formulated strategic learning plans for Organizational, Sales and Marketing, Oil & Gas, Mining, Chemicals, Agriculture, and Electrical Powers industries.
Practice Specialist, Oil & Gas Practice
McKinsey & Company
London & Houston
10.2011 - 08.2014
- Directed capability building and professional development initiatives across practice operations.
- Managed external and internal events to enhance organizational visibility and engagement.
- Facilitated design and development of learning programs for external energy clients.
- Co-created and launched Oil & Gas Navigator program to onboard consultants into Oil & Gas Practice.
- Strengthened mentoring opportunities and community building among junior to mid-tenured consultants.
- Promoted knowledge sharing to increase client connections within the learning population.
- Expanded Oil & Gas Navigator as a key human capital initiative across all industries in Firm.
- Oversaw projects in marketing, internal reporting, and special initiatives to support practice goals.
Practice Administrator & Marketing Communications Specialist
McKinsey & Company
London & Houston
07.2006 - 10.2011
- Streamlined onboarding process for new clients at Health Systems Institute.
- Facilitated knowledge management strategy through collection, classification, and archiving of training materials.
- Orchestrated logistics for annual Health Systems Institute conference, enhancing operational efficiency.
- Managed venue selection, invitation distribution, and development of marketing materials for events.
Executive Assistant
McKinsey & Company
London
03.2003 - 07.2007
Office and Sales Administration Manager
PEP International
London
10.2000 - 02.2003
International Commercial Coordinator
Nordstrom Valves
Sulphur Springs
06.1998 - 06.2000
Education
Master of Arts - Political Science
Universidad Rafael Urdaneta
Maracaibo, Venezuela05-1998
Skills
- Learning management systems
- Project management and scheduling
- Instructional design and development
- Agile methodologies
- E-learning solutions
- Virtual classroom facilitation
- Content creation and gamification
- Process improvement strategies
- Training needs assessment
- Strategic planning and execution
- Performance improvement initiatives
- Stakeholder engagement
- Analytical problem-solving
- Leadership and team management
- Interpersonal communication
- User experience design
- Data analysis and reporting
- Cross-functional coordination
- Subject matter research
- Digital learning platforms
- Diversity training initiatives
- Adult learning principles
- Leadership development programs
- Instructional strategies design
- Innovation management practices
- Organizational development strategies
- Learning analytics techniques
- Software development methodologies
Certification
- Becoming an Instruction Designer Learning Path (LinkedIn Learning)
- Train the Trainer (LinkedIn Learning)
- McKinsey Operations Transformation Workshop
- McKinsey Operation Induction Training
- Project Leadership, Management, and Communication
- McKinsey Basic Knowledge Readiness
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager, Learning Experience Design
Cartus
03.2022 - Current
Senior HR Learning Specialist
Kinder Morgan
06.2021 - 12.2021
Learning Specialist, Global Energy & Materials (GEM) and Operations Practices
McKinsey & Company
08.2014 - 12.2019
Practice Specialist, Oil & Gas Practice
McKinsey & Company
10.2011 - 08.2014
Practice Administrator & Marketing Communications Specialist
McKinsey & Company
07.2006 - 10.2011
Executive Assistant
McKinsey & Company
03.2003 - 07.2007
Office and Sales Administration Manager
PEP International
10.2000 - 02.2003
International Commercial Coordinator
Nordstrom Valves
06.1998 - 06.2000
Master of Arts - Political Science
Universidad Rafael Urdaneta
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