Vanessa Gugat

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Processed evictions when necessary in accordance with state laws and procedures.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Advised owners on potential improvements or investments that could increase the value of their investment.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Handled resident complaints and expedited maintenance requests.
• Collected monthly assessments, rental fees, deposits and payments.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

Manage daily operations for a 2 residential unit complex's equaling 188 units. Currently managing and mentoring 2 full time and 2 part time employees.

• Collected rent from tenants, paid bills and forecasted annual budgets.
• Analyzed market data to identify prospective development sites.
• Enforced occupancy policies and procedures by confronting violators and taking corrective action.
• Maintained property by resolving tenant complaints and enforcing rules of occupancy.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Oversaw daily operations, maintenance and administration of various properties.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• All vendor relations including scheduling,
  maintaining all contracts and certificates of insurance.
• Prepared A/P invoices and
  submitted to the corporate office for payment.

Managed/oversaw the day-to-day operations in Oregon, 520 units/3 site locations, ranging in rents from $1,300-$5000 per month. Managed and mentored 12-member staff across the portfolio.

• Effectively managed multimillion dollar projects, obtaining and maintaining 94-98% occupancy.
• Managed 2 multi-million dollar property renovations which consisted of, full pre-painted hardy siding replacement, building re-paint, roof replacements, parking lot repair/stripping, new landscaping, clubhouse renovation, pool and spa resurfacing, and multi-million dollar interior renovations.
• Recruiting/hiring site staff. Evaluating training needs of the team, providing them with the help they need to
  effectively manager the asset while being set up for success.
• Provided leadership and guidance to Community/Assistant Managers.
• Led managers and teams toward achieving profitability, accountability and growth objectives aligned with company vision and goals.
• Direct on-site managers in developing leasing strategies, attainment of occupancy goals and maximization of rental
  income.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Conduct property site visits weekly and monthly
• Annual budgeting, achieving financial goals that are established for each community
• Prepare detailed monthly, quarterly and annual reports in addition to analyzing budgets, leases and documents.
• Monthly variance reports

Managed daily operations of 30 different properties for 1 owner

• Collect rent and issue all notices regarding delinquencies and past due; send past due residents to collection, maintain AR and AP
• Utilize a multimedia strategy for leasing including multiple apartment websites, Craigslist, Facebook Marketplace, banners, brochures and A Frame Signs
• Portfolio was at 70% occupied August 2014 and 100% occupied August 2015
• Processed all the Move in and Move outs:
• Ensure units are turned properly working with onsite maintenance and approved vendors; process paperwork according to company policy
• Evictions: process once approved, work with legal department, serve notice, process move out with appropriate fees
• Inspect properties daily; address all cleanliness/graffiti/garbage issues beginning of day.

Managed daily operations within 254 residential units and 8 floor plans. including hiring, supervising, training, and reviewing performance of 10 employees.

• Oversee all components of property management, including building operations and administration, tenant issues, leasing, and financial reporting.
• Guide hiring, management and scheduling of staff to meet key needs in addition to negotiating and monitoring
  budgets and controlling costs.
• Maintained accurate records of all community transactions
  and submitted on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, evictions, etc.).
• Bid contracts on an annual basis for site services, providing analyses and recommendations to management.
• Prepare detailed monthly, quarterly and annual reports in addition to analyzing budgets, leases and documents.
• Manage vendor relationships with security, janitorial, engineering, landscaping and parking teams, including bidding processes and performance requirements.
• Yearly HUD inspections for the bank loan
• Monthly variance reports

Manage daily operations for 140 residential units, 6 floor plans including hiring, supervising, training, and reviewing performance of 3 employees.

• Fully accountable for managing a multimillion-dollar asset. All operations, overseeing and enhancing the value of the property.
• Oversee all components of property management, including building operations and administration, tenant
  issues, leasing, and financial reporting.
• Reorganized and trained/mentored staff, successfully boosting efficiency, time management, and customer
  service.
• Maintained accurate records of all community transactions
  and submitted on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs,
  etc.).
• Generated necessary legal action, documents, and process in accordance with State and Company guidelines.
• All vendor relations including scheduling,
  maintaining all contracts and certificates of insurance.
• Prepared A/P invoices and submitted to the corporate office for payment.

Manage daily operations for 73 units apartment complex, including hiring, supervising, training, and reviewing performance of 2 employees.

• Fully accountable for managing a multimillion-dollar asset and Interior Renovation.
• All operations, overseeing and enhancing the value of the property.
• Oversee all components of property management, including building operations and administration, tenant issues, leasing, and financial reporting.
• Reorganized and trained/mentored staff, successfully boosting efficiency, time management, and customer service.
• Maintained accurate records of all community transactions and submitted on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Generated necessary legal action, documents, and process in accordance with State and Company guidelines.
• All vendor relations including scheduling, maintaining all contracts and certificates of insurance.
• Prepared A/P invoices and submitted to the corporate office for payment.

Managed daily operations for 100 residential units, including hiring, supervising, training, and reviewing performance of 1 employee.

• Fully accountable for managing a multimillion-dollar asset. All operations, overseeing and enhancing the value of the property.
• Oversee all components of property management, including building operations and administration, tenant issues, leasing, and financial reporting.
• Reorganized and trained/mentored staff, successfully boosting efficiency, time management, and customer service.
• Maintained accurate records of all community transactions and submitted on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Generated necessary legal action, documents, and process in accordance with State and Company guidelines.
• All vendor relations including scheduling, maintaining all contracts and certificates of insurance.
• Prepared A/P invoices and submitted to the corporate office for payment.

Worked beside the Community Manager in executing daily tasks associated with operations and financial performance of 1 property consisting of 343 units and 10 employees.

• Assisted in overseeing the 6 million dollar interior and exterior renovation for the complex.
• Assisted in managing a multimillion-dollar asset. All operations, overseeing and enhancing the value of the property.
• Oversee all components of property management, including building operations and administration, tenant issues, leasing, and financial reporting.
• Assisted in trained/mentored staff, successfully boosting efficiency, time management, and customer service.
• Maintained accurate records of all community transactions and submitted on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Generated necessary legal action, documents, and process in accordance with State and Company guidelines.
• All vendor relations including scheduling, maintaining all contracts and certificates of insurance.
• Prepared A/P invoices and submitted to the corporate office for payment.

I was responsible for all aspects of apartment leasing for 1,500 doors.

• Greeted and assisting residents.
• Touring prospects
• Maintaining curb appeal
• Marketing units, and accurately preparing leases and other documents.
• Conducted daily leasing activities by showing model/target apartments.
• Ensured the properties were presentable according to company standards.
• Completing lease agreements/forms
• Collecting rental deposits
• Informed clients of property amenities, rental rates, and unit sizes.
• Gathered required information, screened applications, and updated rental policies.