Vanessa Gutierrez

Review and process high volume healthcare applications, ensuring no errors or duplicate names in database.

Verify identities by using anti-fraud and background check software

High volume data entry, working closely with supervisors to make sure all applications are processed timely and accurately.

Worked as a team to meet daily goals and deadlines.

Became strongly familiar with different health care and life insurance policies and how each differ especially eligibility requirements.

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Assisted management with special projects to complete all tasks by deadlines.
• Prepared detailed documents and reports in adherence administrative processes.
• Daily Bookkeeping, cash handling, vault balancing and financial reporting.
• Onboarding and trained new hires.
• Acted as in-store HR and assisted employees with any questions or concerns regarding employment, attendance or benefits.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Accounts payable and receivables.
• Created invoices and estimates for current and potential customers.
• Worked closely with owner to meet project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• List goods for sale using online marketplace platforms.
• Posted job openings on Indeed and assisted with interviews and hiring process.
• Managed incoming and outgoing shipments and provided updates on received packages.
• Kept warehouse organized and in order for clients to come check on their shipments.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Resolved customer inquiries and complaints with timeliness and professionalism.
• Supervised sales and administrative staff.
• Assisted with marketing and promotional materials.
• Accounts payable and receivables also collection calls.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Provided excellent customer service and met all guests' needs.