Vanessa Gutierrez
Kissimmee,FL
Summary
Dynamic aviation educator with a proven track record at JetBlue University, excelling in group training and evaluation. Leveraging advanced aviation knowledge and exceptional leadership skills, I foster a culture of safety compliance and customer service excellence, empowering crewmembers to achieve operational success and enhance passenger experiences.
Overview
26
26
years of professional experience
Work History
College of Inflight Instructor
JetBlue University
Orlando, FL
03.2017 - Current
- Responsible for delivering different levels of training as well as conducting evaluations for JetBlue's new hire and existing Flight and Inflight Crewmembers (pilots & flight attendants).
- As an Instructor, I am in charge of delivering instructions and evaluations of both technical and non-technical information with energy, passionate enthusiasm, and a commitment to excellence.
- Facilitator in classroom and simulator instruction.
- Complete necessary administrative duties in preparation for scheduled classroom sessions.
- Assists leadership with special projects and facilitates joint training sessions with other work groups and business partners, Flight Department.
- Organize and lead training sessions, assisting inflight students in mastering aviation skills, techniques, processes, safety, and rules which are essential for inflight crew members, including but not limited to guiding and mentoring students through the training program.
- Work as class coordinator, creating schedules and logistics to support large groups of students, respond to emails, and provide feedback and coaching.
- Periodically works as an Inflight Crewmember as needed to support the operation (leadership flying).
Inflight Crew Member
JetBlue
Orlando, FL
03.2014 - 03.2017
- Maintain a working knowledge of both company and FAA required safety and security procedures, perform food/beverage services according to company guidelines serve as a cockpit-to-cabin liaison during irregular/emergency operations.
- Respond safely and effectively to a broad range of in-flight emergencies.
- Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand.
- Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction.
- Perform other various duties as outlined in company manuals.
- Assist Customers with lifting carry-on bags into overhead bins.
- Assist disabled Customers and/or unaccompanied minors.
- Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales.
- Promote and upsell buy-on-board products to meet company ancillary revenue goals.
- Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities.
- Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions.
- Other duties as assigned.
Emergency Medical Technician
Orlando Health
Orlando, Florida
08.2007 - 04.2013
- Deliver patient care requiring advanced skills and judgment in the Emergency Department setting as directed by the Nursing Operations manager or their designee to include protocol orders or guidelines within approved current Emergency Department Paramedic competency able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in the emergency department with the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements related to his or her age specific needs providing the care needed to patients as described in the emergency departments policies, procedures and competencies.
- Work with and assist physicians and nurses and provide technical support for patient care.
- Report on the condition of the patient to the appropriate supervisor and other staff members.
- Assist with resuscitation / CPR and emergency airway procedures.
- Assist with obtaining and documentation of vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assist in obtaining 12-lead EKGs, discontinuation of peripheral IV and heparin/saline locks, maintenance and care of specimens for laboratory analysis.
- Assist with wound care, insertion of Foley catheters, and nasogastric tubes.
- Assist with positioning patients, application of orthopedic splints and dressings.
- Maintain use of appropriate medical equipment and supplies.
- Participate in team meetings.
Rescue squad officer, Firefighter/EMT and Hazmat Technician
City Of Beaufort
Beaufort, South Carolina
11.1999 - 04.2007
- Safety-focused firefighting professional with more than 7 years of extensive experience and skills in working effectively in emergency situations.
- Highly equipped in managing a variety of firefighting activities to control and eliminate the fire, performing technical work to rescue trapped people, and providing pre-hospital first aid treatment.
- Possess huge knowledge NREMT emergency medical services procedures and treatment approaches.
- Proficient in departmental policies, rules, and regulations as well as instructional materials related to firefighting and emergency treatment responses.
- Demonstrate mechanical aptitude as required in the operation and maintenance of firefighting and emergency response equipment and apparatus.
- Physically and mentally strong, able to work under stress and make sound decisions effectively even in dangerous situations.
- Ability to establish and maintain effective working relationships with colleagues, the community and other agencies.
- Protects citizens during emergencies.
- Extinguishes fires.
- Supervise and/or Executes rescues.
- Mitigates chemical spills.
- Prevents fire damage by conducting surveys and inspections for hazards and enforcing codes.
- Responsible for the training, efficiency, discipline, safety and career development of firefighters -Prepares citizens to prevent fire damage by developing and conducting educational and training programs.
- Minimizes fire damage by responding to alarms, driving and operating equipment, regulating water pressure, combating and extinguishing fires, and rescuing and reviving people.
- Ensures - Evaluates new equipment and techniques.
- Maintains operations by following policies and procedures and reporting needed changes.
- Provides information by completing reports.
- Handles minor medical care and other emergency services.
- Maintains technical knowledge by attending educational workshops, studying publications, and participating in scheduled drills.
- Organize and facilitate CPR training to the local community as needed.
Education
Hospitality & Tourism Management Certificate - Hospitality Administration
Florida Atlantic University
Boca Raton, FL01.2020
Associate of Arts - AA - Associates in Arts
Valencia College
Orlando, FL06.2009
National response plan -
Emergency Management Institute FEMA
09.2005
Certification in National incident management system -
Emergency Management Institute FEMA
09.2005
Certification in the introduction to the Incident command system -
Emergency Management Institute FEMA
Federal Emergency Management Agency09.2005
Certification in Organizational Leadership -
The South Carolina State Firefighter's Association
Columbia, South Carolina08.2005
Certification in Emergency Medical technician -
Technical College Of The Lowcountry
Beaufort, SC03.2002
National Certified Structural firefighter II -
South Carolina Fire Academy
Columbia, SC12.2000
Skills
- Effective direction and feedback
- Organizational skills
- Analytical thinking
- Pressure management
- Multitasking ability
- Attention to detail
- Understanding of needs
- Leadership and team management
- Group training
- Safety compliance
- Aviation processes knowledge
- Problem-solving techniques
- Goal setting
- Advanced aviation knowledge
- Strategic development
- Tactical execution
- Customer service excellence
- Aviation education expertise
- Evaluation and assessment skills
Awards
- Award for Outstanding Hard Work and Dedication, South Carolina House of Representatives
- Award for improving the quality of life of the members of the community, South Carolina House of Representatives
- Award for Heroism and Community Service, Firehouse Magazine
- Award Dedication and valor in the line of duty, Congressional Fire Service Institute
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
College of Inflight Instructor
JetBlue University
03.2017 - Current
Inflight Crew Member
JetBlue
03.2014 - 03.2017
Emergency Medical Technician
Orlando Health
08.2007 - 04.2013
Rescue squad officer, Firefighter/EMT and Hazmat Technician
City Of Beaufort
11.1999 - 04.2007
Hospitality & Tourism Management Certificate - Hospitality Administration
Florida Atlantic University
Associate of Arts - AA - Associates in Arts
Valencia College
National response plan -
Emergency Management Institute FEMA
Certification in National incident management system -
Emergency Management Institute FEMA
Certification in the introduction to the Incident command system -
Emergency Management Institute FEMA
Certification in Organizational Leadership -
The South Carolina State Firefighter's Association
Certification in Emergency Medical technician -
Technical College Of The Lowcountry
National Certified Structural firefighter II -
South Carolina Fire Academy