VANESSA GUY

• Managed approximately 85-110 inbound/ outbound calls regarding accounts
• Review finances, claim status and insurance options with customers to best accommodate their needs or services
• Managed complaints to foster better solutions for patients (or to) associates
• Reconciled accounts
• Collaborated with insurance payers and third parties to assure proper reimbursement fee schedules
• Proficient in Microsoft Office and other software programs
• Proactively listen to customer concerns to offer other services to fit their needs

• Review, investigate and resolved accounting issues via POS and making recommendations at 89% accuracy
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Accurately answered customer questions, suggested account solutions maintaining 96% customer satisfaction
• Adhere to collection quality standards and procedures to minimize account HIPPAA's technical safeguards
• Adjudicate ejected claims, and appeals and disputes
• Cross-train and mirror new employees
• Educated customers regarding benefit changes
• Managed skip tracing to locate debtors
• Counsel debtors on payment options and installment agreements
• Negotiated to collect balance in full.

• Registered patients moving over 70-108 registrations per day to establish appointments for services
• Verified paperwork accuracy and checked for completion prior to processing.
• Managed incomplete or inaccurate accounts for follow-ups
• Informed patients of their co-pays, deductibles, and authorizations required
• Worked with trainers to improve workflow and maximize patient satisfaction
• Resolved patients registration issues to reduce acceptance, enrollment and payment delays.
• Followed quality standards and HPIAA guidelines

• Professional development completed in Advanced Medical Coding
  HCFA 1500
  UB-92
  DME
  

Completed 1 year

GPA: 3.2

• Dean's List
• G.P.A. 3.2