VANESSA GUZMAN
Copiague,USA
Summary
Experienced Office Manager with expertise in enhancing operational efficiency through innovative process improvements. Proven track record in managing vendor relations and fostering strong client relationships. Bilingual in English and Spanish, committed to optimizing workflows and supporting business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager/Administrator
On Call Restoration Corp.
09.2022 - Current
- Led process improvements in billing and collections, resulting in faster invoicing turnaround.
- Coordinated complex insurance documentation with adjusters to reduce claim approval delays.
- Served as the primary liaison among field crews, project managers, and clients for seamless project delivery.
- Delivered bilingual customer support (English/Spanish) to improve the client experience.
Office Manager & Multi-Business Coordinator
Woodhollow Electrical Contractors
08.2021 - 02.2023
- Managed administrative operations for multiple firms, enhancing operational efficiency and resource allocation.
- Implemented comprehensive business systems, including timekeeping and job costing, improving operational efficiency by 25%, and enabling business owners to focus on growth.
- Optimized scheduling and resource allocation across multiple businesses, increasing field efficiency, and reducing costly project downtime.
- Streamlined permitting and compliance processes are a critical industry requirement, ensuring consistent project execution.
- Served as the primary business liaison with clients, vendors, and project managers, building strong relationships that strengthened long-term business success.
Administrative Assistant
Upper Restoration Inc.
06.2020 - 08.2021
- Processed financial documents with precision, maintaining comprehensive filing systems for compliance.
- Maintained comprehensive physical and digital filing systems for easy retrieval and compliance.
- Coordinated executive scheduling and appointments to maximize operational efficiency.
- Managed office inventory systems, monitored supply levels, and optimized procurement processes.
Office Administrator
Rainbow International
01.2017 - 06.2020
- Developed and executed communication strategies that boosted customer satisfaction and repeat business
- Managed front-office operations, including reception, client correspondence, and visitor relations.
- Facilitated multi-departmental communication among project managers, field staff, and external stakeholders.
- Led onboarding and training initiatives for new employees, enhancing departmental productivity.
Operations Manager
Apple Plumbing & Heating
01.2016 - 01.2017
- Oversaw business operations, implementing digital solutions to enhance service efficiency and customer satisfaction.
- Spearheaded a digital transformation initiative, automating customer records and billing processes, and early adoption of technology solutions to enhance efficiency.
- Delivered exceptional customer satisfaction through professional problem-solving and relationship management
- Optimized daily operations to ensure consistent service delivery standards for plumbing and heating services.
Education
Associate of Science - Information Technology
Kaplan University
03.2013
High School Diploma -
Walter G O'Connell Copiague High School
Copiague, NYSkills
- Bilingual communication
- Vendor relations
- Office administration
- Team leadership
- Effective communication
- Problem solving
- Operational efficiency
- Attention to detail
- scheduling and calendar management
- Employee supervision
- Customer service
- Policy and procedure modification
- Customer relations
- Organizational skills
- Office management
- Workflow optimization
- Business administration
- Scheduling coordination
- Project coordination
- Insurance documentation coordination
Certification
- Notary Public, New York
- QuickBooks ProAdvisor Certification, in progress
Languages
Spanish
Proficient (C2)
C2
Timeline
Office Manager/Administrator
On Call Restoration Corp.
09.2022 - Current
Office Manager & Multi-Business Coordinator
Woodhollow Electrical Contractors
08.2021 - 02.2023
Administrative Assistant
Upper Restoration Inc.
06.2020 - 08.2021
Office Administrator
Rainbow International
01.2017 - 06.2020
Operations Manager
Apple Plumbing & Heating
01.2016 - 01.2017
Associate of Science - Information Technology
Kaplan University
High School Diploma -
Walter G O'Connell Copiague High School