VANESSA HALL
San Francisco,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions
Overview
14
14
years of professional experience
Work History
Member Support Specialist
One Medical
07.2024 - Current
- Nurtured a positive work environment that promoted collaboration among colleagues and fostered a culture focused on continuous improvement.
- Optimized scheduling system to maximize provider availability for urgent appointments without overbooking regular slots.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reduced patient no-shows through diligent follow-up calls and appointment reminders.
- Preform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
Collections Specialist
Randstad
08.2023 - 03.2024
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Optimized call schedules to reach customers at most effective times, increasing successful contact rates.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Negotiated to collect balance in full.
Accounts Receivable Reconciliation Specialist
PAX
01.2019 - 08.2023
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Managed the reconciliation of accounts receivables, ensuring accuracy in financial reporting.
- Supported audit preparation with thorough documentation of all reconciliations, reducing time spent during audits.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Office Support Specialist
Premier Staffing Agency
09.2017 - 11.2019
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
Payment Solutions Specialist
Lending Club
08.2016 - 06.2018
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with customers financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Fleet Support Specialist
Postmates
10.2013 - 06.2016
- Put together employee files and collected required digital or physical information to meet requirements.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations.
- Fostered culture of continuous learning among team, enhancing overall expertise in onboarding services.
Community Organizer
The Center for Young Women's Development
05.2011 - 07.2013
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Spoke at public events, evangelizing for organizational goals and interests.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Established long-lasting connections with diverse range members increasing sense community cohesion overall satisfaction within the area.
Education
CAPSA - Construction Project Management
City College Of San Francisco
San Francisco, CA05-2025
HIGH SCHOOL DIPLOMA -
JOHN ADAMS HIGH SCHOOL
06-2013
Skills
- Effective Communication
- Skilled in Document Formatting with Microsoft Word
- Excel Data Analysis
- Presentation Design
- QuickBooks Software Experience
- Salesforce Proficiency
- Acumatica Proficiency
- Client Management
- Excel Proficiency
- Analytical Data Skills
- Critical Decision Making
- Resilient Attitude
- Sales Coordination
- Team Alignment Facilitation
- Interpersonal Relationship Enhancement
- Client Interaction Proficiency
- Detailed Account Review
- Document Workflow Optimization
- Payment Transaction Oversight
- Efficiency Enhancement
- Financial Record Management
- Negotiation Expertise
- Transaction Processing
- Member Account Management
- Dependable Performance
Timeline
Member Support Specialist
One Medical
07.2024 - Current
Collections Specialist
Randstad
08.2023 - 03.2024
Accounts Receivable Reconciliation Specialist
PAX
01.2019 - 08.2023
Office Support Specialist
Premier Staffing Agency
09.2017 - 11.2019
Payment Solutions Specialist
Lending Club
08.2016 - 06.2018
Fleet Support Specialist
Postmates
10.2013 - 06.2016
Community Organizer
The Center for Young Women's Development
05.2011 - 07.2013
CAPSA - Construction Project Management
City College Of San Francisco
HIGH SCHOOL DIPLOMA -
JOHN ADAMS HIGH SCHOOL
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