VANESSA HAMMOND
Valdosta,GA
Summary
Vigilant Accounts Payable Clerk with ten years of experience working with broad array of accounts. Committed to on-time payments, maintaining detailed records and vendor management. Detail-oriented worker with proven resourcefulness and reliability.
Analytical Accounts Payable Clerk with sensible money management and bookkeeping skills. Detailed executor of comprehensive audits, identifying discrepancies to maximize profits and promote business growth. Attentive supervisor of numerous vendor accounts with specificity and adherence to organizational regulations.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Spark
08.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Personal Shopper
Instacart Shopper
05.2018 - Current
- Verified each delivery against shopping instructions before delivering to customers
- Loaded and unloaded 8-10 deliveries per shift
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Delivery Specialist
Uber Eats
01.2016 - 10.2021
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Coordinated consistent on-time deliveries of damage-free goods.
Payroll Clerk
Kroger Distribution Center
01.2015 - 12.2016
- Processed payroll for over 800 employees on a weekly basis
- Responsible for maintaining time cards and attendance
- Responsible for helping employees understand their pay and tax records.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
Director of Dealer Relations
EZ-Pay Buildings
01.2015 - 12.2016
- Dealer relations with dealers in various states for our rent to own program on Storage Buildings and
- Steel Structures
- Responsible for maintaining business and sales relationship with dealers
- Prepared documents and mailing labels, and incoming shipments
- Maintaining Website user names and password setup, and website walkthroughs via phone.
- Designed and edited promotional publications such as brochures.
- Determined target demographics and devised strategic marketing initiatives to reach target audiences.
Escalation Specialist
Airgas USA, LLC
01.2010 - 12.2015
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Accounts Payable Clerk
Airgas, Inc
01.2010 - 12.2015
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Customer Service Representative
Airgas, Inc
01.2010 - 12.2015
- Promoted rapidly through a series of increasingly responsible positions based on strong financial, operating, team building, customer relations and attention to detail
- Received SAP training
- Drove sales growth through a strong focus on customer service, merchandising, and teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Account Manager
Airgas, Inc
01.2010 - 12.2015
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Customer Service Rep
Allstate
01.2009 - 12.2010
- Maintained customer relationships
- Researched GPS Locations to locate stranded drivers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Office Manager
CCPL Builders
01.2005 - 12.2009
- Managed greater than 10 employees Bookkeeping, scheduling, payroll and benefits
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
BBA - Supervision & Management
Miami Dade College
Miami, FLAssociate of Arts - Accounting And Business Management
Miami Dade University
Miami, FL05.2009
Skills
- Excel
- Word
- Citrix
- Empower
- QuickBooks
- SAP
- General Ledger Accounting
- Microsoft Outlook
- Kronos
Timeline
Delivery Driver
Spark
08.2022 - Current
Personal Shopper
Instacart Shopper
05.2018 - Current
Delivery Specialist
Uber Eats
01.2016 - 10.2021
Payroll Clerk
Kroger Distribution Center
01.2015 - 12.2016
Director of Dealer Relations
EZ-Pay Buildings
01.2015 - 12.2016
Escalation Specialist
Airgas USA, LLC
01.2010 - 12.2015
Accounts Payable Clerk
Airgas, Inc
01.2010 - 12.2015
Customer Service Representative
Airgas, Inc
01.2010 - 12.2015
Account Manager
Airgas, Inc
01.2010 - 12.2015
Customer Service Rep
Allstate
01.2009 - 12.2010
Office Manager
CCPL Builders
01.2005 - 12.2009
BBA - Supervision & Management
Miami Dade College
Associate of Arts - Accounting And Business Management
Miami Dade University
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