Vanessa Harold-Natividad
Canyon Country,CA
Summary
Detail-oriented individual with a Health Science focused Liberal Arts degree dedicated to pursuing a career in Healthcare Administration. Bringing a strong foundation in medical terminology and interpersonal communication to facilitate a smooth and positive patient experience. Eager to apply analytical problem-solving skills to provide exceptional support to both clinical teams and the community. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Sugar Bank LA
Los Angeles, USA
02.2013 - Current
- Manage all aspects of business operations, including client consultations, event coordination, and large-scale project management.
- Direct all accounts payable and receivable (AP/AR), using precision in invoicing and financial record-keeping to ensure business sustainability.
- Draft, negotiate, and enforce service contracts, ensuring all legal and professional obligations are met for high-value accounts.
- Orchestrate complex delivery schedules for party rentals and nationwide product shipping, managing a team of drivers to ensure prompt and safe fulfillment.
- Oversee inventory procurement and vendor relations, ensuring essential supplies are stocked and cost-effective.
- Serve as the primary point of contact for a high-volume call center, providing expert quotes, conflict resolution, and personalized service to a diverse client base.
- Managed an integrated Etsy storefront, handling digital marketing, order processing, and secure nationwide logistics.
- Specializing in event planning, party rentals, and custom desserts. Instagram @sugarbank_la
Zone Lead – Outbound Operations
Amazon Fresh
Northridge, USA
11.2020 - 10.2022
- Managed and mentored a diverse team of approximately 200 associates, overseeing high-volume fulfillment operations while maintaining top-tier performance standards.
- Facilitated shift-wide briefings to analyze key performance indicators and statistics, driving the team to achieve the #1 ranking for outbound operations nationwide during the inaugural year.
- Partnered directly with corporate to ensure 100% accuracy and safety protocols were met for all outgoing orders.
- Acted as a primary liaison between corporate offices, delivery teams, and customers to resolve complex order discrepancies and ensure seamless service delivery.
- Achieved mastery across all facility departments, showing a high degree of adaptability and the ability to manage multifaceted administrative and logistical workflows.
- Directed customer service and returns departments, utilizing advanced problem-solving skills to resolve issues in a fast-paced, high-pressure environment.
- A subsidiary of Amazon, specializing in grocery delivery services.
Assistant Office Manager
Dr. Robert Del Torto, D.C.
Avalon, USA
01.2010 - 03.2020
- Orchestrated daily front-office operations for a busy chiropractic practice, ensuring a seamless flow between patient arrivals and clinical care.
- Facilitated initial patient intake, including the collection of medical histories and personal data, while maintaining strict adherence to HIPAA confidentiality standards.
- Executed foundational medical billing and light coding tasks, ensuring accuracy in patient accounts and supporting the office’s financial health.
- Managed the full lifecycle of patient leads and referrals from digital platforms and external clinics, successfully converting inquiries into scheduled consultations.
- Operated as the primary point of contact for patient communications, managing a high-volume schedule and coordinating follow-up care to improve patient retention and outcomes.
- Directed administrative duties including medical record filing, office supply procurement, and the professional greeting of all visitors to ensure a welcoming clinical environment.
- A chiropractic practice providing patient care and treatment. Website: Not provided.
- Worked remote 2015-2020 for this employer up until the Doctor closed his practice and I moved.
Department Trainer & Operational Specialist
Target
Santa Clarita, USA
11.2017 - 01.2019
- Managed a high-volume multi-line switchboard, professionally routing all incoming and internal calls while providing immediate assistance to guests and staff.
- Appointed to train and onboard new team members on store protocols, service standards, and proprietary software systems, ensuring high performance across departments.
- Collaborated closely with the Loss Prevention team to execute safety audits and monitor store activity, ensuring the security of company assets and sensitive information.
- Conducted rigorous inventory audits and price-change management, utilizing digital systems to maintain 100% accuracy in stock and reporting.
- Entrusted with confidential payroll duties and administrative tasks, demonstrating a high level of integrity and attention to detail.
- Provided expert support across diverse departments including Guest Services and Digital Fulfillment, excelling in a fast-paced environment that required rapid problem-solving and multitasking.
- A retail corporation that operates a chain of discount department stores. Website: Not provided.
Education
High School Diploma -
Immaculate Heart High School
Los Angeles, CAAssociate of Arts - Liberal Arts & Science (Health Science Emphasis)
College of The Canyons
Valencia, CaliforniaSkills
- Office management and logistics
- Data integrity and entry
- Typing proficiency
- Financial literacy
- Medical terminology
- Document management
- Software proficiency
- Multi-line phone systems
- Light Medical billing and coding
- Financial record keeping
- Customer service and support
- Project management
- Event coordination
- Inventory management
- Digital marketing strategies
- Customer focus and engagement
- Ethics and integrity in business
- Recruitment and hiring processes
- Entrepreneurial leadership skills
- Financial management principles
- Business administration expertise
- Task prioritization techniques
- Time management skills
- I can understand, read, and write in Spanish with intermediate speaking abilities
References
Available upon request.
Timeline
Zone Lead – Outbound Operations
Amazon Fresh
11.2020 - 10.2022
Department Trainer & Operational Specialist
Target
11.2017 - 01.2019
Owner/Operator
Sugar Bank LA
02.2013 - Current
Assistant Office Manager
Dr. Robert Del Torto, D.C.
01.2010 - 03.2020
High School Diploma -
Immaculate Heart High School
Associate of Arts - Liberal Arts & Science (Health Science Emphasis)
College of The Canyons