Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Harris

10 Ican Drive #1D Arden,NC

Summary

Customer-oriented person with over 20 years of success creating memorable dining experiences for patrons as well as in the healthcare profession. A very hardworking, multitasking overachiever that has worked in many different roles in life. A pleasant young lady with excellent customer service/patient care, who has with a wide range of talents.

Overview

20
20
years of professional experience

Work History

Amazon Driver

Amazon FLex
02.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Medical Assistant

Asheville Internal Medicine
05.2016 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

TravelCenters Of America LLC
05.2011 - 12.2018
  • I also worked here part time on weekends even after I finished college), Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Promoted desserts, appetizers and specialty drinks
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Managed closing duties, including restocking, as well as lifting items up to 60 lbs and reconciling cash drawers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoringpotential avenues of contamination
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
  • Maximized team performance by training new employees on proper food handling, guest expectations andrestaurant protocols
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative itemsfor those with food allergies and gluten intolerances
  • Restocked non perishables and other items, including condiments and napkins from inventory to keep the pantrywell-supplied
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavorto dishes
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.

Bartender, Server, Certified Trainer

Sagrbrush Steakhouse
06.2003 - 05.2011
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
  • Restocked beer and liquor on a regular schedule and after special events to prepare for forecasted needs
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive highvolume of sales
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Operated a cash register and Point of Sale (POS) system for transactions and made proper changes for cashtransactions
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff
  • Filled ice bins throughout the shift and cleaned them daily
  • Engaged in small talk with numerous patrons per day to build rapport and earn repeat business
  • Prepared mixed drinks and poured wine, beer and nonalcoholic beverages
  • Monitored different areas of the bar to keep alcohol consumption stayed in designated areas
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishingsilverware
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Coordinated development of training materials, including manuals, standard operating procedures and employeehandbooks
  • Blended business's goals, mission and values with learning development initiatives to deliver high-qualitytraining to employees
  • Developed skill-specific training programs to promote employee development.

Education

Associates Degree in Science - Medical Assisting

AB Technical College
Asheville, NC
05.2016

GED - undefined

Asheville Buncombe Technical Community College
Asheville, NC
05.2011

Skills

  • EMD certified
  • Food safety understanding
  • High-volume dining
  • Bussing expertise
  • Dining customer service
  • Effective customer upselling
  • Check payment processing
  • Verbal and Written Communication
  • Sales techniques
  • CPR certified
  • Safe food handling
  • Dining crew workflow optimization
  • Quality control
  • Conflict and dispute resolution
  • Alcohol ordering
  • Safe serving knowledge
  • Outgoing personality
  • Organizational ability
  • Strong communication skills
  • Experienced in typing, 100 wpm with accuracy
  • Phlebotomy experienced
  • Critical Thinking

Timeline

Amazon Driver

Amazon FLex
02.2023 - Current

Medical Assistant

Asheville Internal Medicine
05.2016 - Current

TravelCenters Of America LLC
05.2011 - 12.2018

Bartender, Server, Certified Trainer

Sagrbrush Steakhouse
06.2003 - 05.2011

Associates Degree in Science - Medical Assisting

AB Technical College

GED - undefined

Asheville Buncombe Technical Community College

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Vanessa Harris