Vanessa Harrold
Rancho Cucamonga,CA
Summary
Authorized to work in the U.S. for any employer. Background working in different fields from Child Development, Customer Service and Security Guard.
Overview
11
11
years of professional experience
Work History
Daycare Teacher
KinderCare Learning Centers/ Everbrook
02.2022 - 02.2023
- Responsible for 10 children per day time.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Daycare Teacher
Manhattan Academy
03.2021 - 02.2022
- Worked with infant having 1:4 ratio.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Assisted in diaper changes.
- Play based learning.
Customer Service Representative
Cardinal Health/ Edgepark
01.2017 - 02.2017
- Handle inbounding calls of 100 plus call per day.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Made outbound calls to minimum of 50 customer per day.
- Handle placing orders, setting up accounts, order status, audits, setting accounts.
- Handle billing and account receivable by resolving balances on account, going of EOBs.
- Resolved customers complaints and discrepancies.
Security Guard
Securitas Security Services USA
01.2012 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Logged daily activities with detail reports.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Education
No Degree - Child Development
Los Angeles Southwest College
Los Angeles, CANo Degree - Child Development
Mt. San Antonio Community College
Walnut, CAHigh School Diploma -
Ruben S. Ayala High School
Chino, CA06.2008
Skills
- Activity Planning
- Behavior Modeling
- Lesson Planning
- Safety Monitoring
- Child Development
- Classroom Instruction
- Accurate Record Keeping
- Interpersonal and Written Communication
- Billing
- Strong Work Ethic
- Friendly and Likeable
- Customer Service
Timeline
Daycare Teacher
KinderCare Learning Centers/ Everbrook
02.2022 - 02.2023
Daycare Teacher
Manhattan Academy
03.2021 - 02.2022
Customer Service Representative
Cardinal Health/ Edgepark
01.2017 - 02.2017
Security Guard
Securitas Security Services USA
01.2012 - 01.2017
No Degree - Child Development
Los Angeles Southwest College
No Degree - Child Development
Mt. San Antonio Community College
High School Diploma -
Ruben S. Ayala High School
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