Vanessa Harvey

• Established foundational processes for business operations.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Interacted well with customers to build connections and nurture relationships.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced operational risks while organizing data to forecast performance trends.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Assisted in recruiting, hiring and training of team members.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Interacted well with customers to build connections and nurture relationships.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Prepared admissions charts and prepared

records for discharge

• Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
• Answered multi-line telephone system, provided information, and directed calls.
• Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
• Obtained and organized medical records for office visits and scheduled labs.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Received and routed laboratory results to correct clinical staff members.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient follow up appointments
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Trained personnel on Computer ... Ordering Labs and Testing Systems
• Worked with Cheryl Pope on New Computer System in 2007
• Worked with Doctors on PACS System