Vanessa Hechavarria
Hayward,CA
Summary
Dynamic and results-driven leader with a proven track record of success in driving store performance, executing elevated visual merchandising strategies, and building high-performing teams. Recognized for delivering exceptional customer experiences and fostering lasting client relationships.
Overview
4
4
years of professional experience
Work History
Supervisor
Levis Strauss & Co
10.2025 - 01.2026
- Performed opening and closing procedures as entrusted keyholder.
- Led team by communicating expectations, sales targets, and assigning floor zones.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Brand representation influenced eCommerce results leading to increased online sales by 11%.
Team Lead & Brand Content Specialist
Cast Jewelry
12.2023 - 04.2025
- Served as brand ambassador and training lead for DSAs across two Nordstrom locations, ensuring consistent brand representation and delivering elevated customer experiences.
- Oversaw daily operations and team performance as Interim Manager, including onboarding, coaching, and performance management.
- Cultivated loyal client base through personalized styling and proactive outreach, driving increases in client retention, UPT, and sales conversion.
- Created social media content featured in newsletters and marketing campaigns, enhancing brand visibility and attracting new customers.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Floor Manager/Sales Lead
Oak and Fort Clothing Brand
03.2022 - 11.2023
- Managed daily floor operations, leading a high-performing team while driving productivity, maintaining brand-aligned visual merchandising, and ensuring seamless execution of daily priorities.
- Designed and implemented customer experience initiatives that enhanced client satisfaction, increased conversion rates, and elevated overall service excellence.
- Executed all opening and closing procedures with precision, including cash reconciliation, inventory oversight, and loss prevention protocols—ensuring full compliance with company standards.
- Cultivated a loyal customer base through strategic relationship-building and tailored service, directly contributing to sustained repeat business and top-tier client retention.
Style Advisor
Aritzia
08.2021 - 03.2022
- Maintained expert-level product knowledge across categories, effectively communicating features and benefits to enhance overall shopping experience.
- Adapted seamlessly across multiple roles—including cashier, style advisor, and fitting room operator—demonstrating versatility and commitment to team success.
- Fostered positive store atmosphere through friendly interactions with both customers and colleagues alike.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
Education
Some College (No Degree) - Film And Video Production
Oakwood University
Huntsville, Alabama, ALSkills
- Training and mentoring
- Customer service
- Brand awareness
- Problem-Solving
- Inventory Management
- Organizational skills
- Effective communicator
- Task delegation
Languages
Spanish
Timeline
Supervisor
Levis Strauss & Co
10.2025 - 01.2026
Team Lead & Brand Content Specialist
Cast Jewelry
12.2023 - 04.2025
Floor Manager/Sales Lead
Oak and Fort Clothing Brand
03.2022 - 11.2023
Style Advisor
Aritzia
08.2021 - 03.2022
Some College (No Degree) - Film And Video Production
Oakwood University