Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

VANESSA HENDERSON

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying strategic needs to develop and deliver creative solutions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Branch Manager

ELWOOD STAFFING
Newnan, Georgia
10.2021 - 09.2023
  • Produced 141% YOY revenue growth & $1.4M in revenue during first 12 months in role.
  • Manage end-to-end processes including workforce planning, recruitment, performance management and all people management practices.
  • Execute tactical relationships with vendors, decisionmakers, corporate stakeholders & associates.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a weekly & monthly basis.
  • Resolved escalated customer complaints in a timely manner.
  • Created reports summarizing operational performance metrics for senior management review.
  • Participated in community events to promote brand awareness.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.

Operations Director

UNTAMED TRANSPORTS
Douglasville, Georgia
09.2019 - 10.2021
  • Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
  • Coordinated with vendors for timely delivery of goods and services at competitive rates.
  • Oversaw the scheduling of vehicles and drivers to ensure timely delivery of goods.
  • Coordinated with customers regarding delivery schedules, special needs, and other relevant information.
  • Monitored vehicle safety standards in compliance with federal regulations.
  • Developed strategies to increase customer satisfaction through enhanced communication protocols.
  • Optimized processing of Monthly, Weekly and Quarterly reporting.
  • Grew annual revenue by 3%.
  • Effectively negotiated rates for delivery contracts.
  • Processed payroll & other HR functions.
  • Maintained company website.

Sr. Manager - Governance Services

COCA-COLA
Atlanta, Georgia
06.2014 - 09.2019
  • Supported 11 national and regional Governance customer teams to steward solutions for process improvement.
  • Improved productivity by 12% with the creation of an online communication portal for West, Southeast and Northeast Regional Customer Leadership Boards using Sharepoint.
  • Oversaw development of new Governance voting tool leading 6 PMs, engineers and developers across multiple locations domestic and international sites.
  • Scripted and executed a robust survey of more than 600 users in discovery for voting tool overhaul.
  • Collaborated with stakeholders, product owner and scrum master to create project charter, user stories, product backlog and sprint planning.
  • Managed $378K budget for voting tool project.
  • Led virtual bi-monthly training events for 20-50 associates on Sales Support, Customer Service and Management teams across US, Canada and Puerto Rico using Zoom, Google Meet, and Blue
    Jeans.
  • Improved response time by 15% by developing a communication process to allow national sales executives to communicate directly with the appropriate Bottlers regarding pricing, equipment,
    and SKU availability.
  • Oversaw 30 volunteers and 10 vendors for Corporate Development Week training over 300 associates.

Business Services Team Leader

COCA-COLA
Atlanta, Georgia
11.2012 - 06.2014
  • Led team of 10 National Account Coordinators.
  • Oversaw creation of time-saving application for capturing, updating, and exporting customer service tickets for national customers; improved customer responsiveness by 30%.
  • Optimized communication with stakeholders by creating template to streamline customer support tickets.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.

District Sales Manager

COCA-COLA
Atlanta, Georgia
02.2009 - 11.2012
  • Developed and cultivated business growth by fostering professional, progressive, and trusted customer relationships.
  • Coordinated 4 large territories into coherent, manageable areas and zones, and collaborated with unit managers to assign coverage for approximately 2M case sales.
  • Researched and developed new account prospects for 4%+ annual growth.
  • Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
  • Prepared weekly reports on sales activity, successes and areas needing improvement.
  • Negotiated contracts with customers to maximize profits while meeting customer needs.

Market Development / Key Account Manager

COCA-COLA
Mobile, Alabama
06.2005 - 02.2009
  • Managed annual case volume of over 130K+ in education channel.
  • Successfully renegotiated Mobile County Public School System contract valued at $430K covering 105 educational facilities & offices.
  • Top 10 Sales Producer among peers in the Atlanta MU (Vol & GP).
  • Oversaw the re-installation project beverage equipment in Biloxi, MS casinos post-Hurricane Katrina enlisting cross-functional support from national and local partners.
  • Executed activation in Atlanta's highest profile venues (GA Aquarium, GA Dome, Philips Arena, CNN Center, Peachtree Center Mall, Lenox Mall).
  • Presented quarterly sales reports to middle and executive level leaders.
  • Conducted annual IRR analysis and business reviews with top 20 customers.

Education

Master of Science - Management

Troy University
01.2004

Bachelor of Science - Business Administration

Auburn University Montgomery
01.2003

Bachelor of Arts - Mass Communication

Auburn University
01.2000

Doctor of Education (ABD) - Organizational Leadership

Northcentral University

Skills

  • Excellent Work Ethic
  • Virtual/Online Training Facilitator
  • Excellent Communication Skills
  • Sales Professional
  • Excels in Team Leadership
  • Coaching and Mentoring
  • Business Development Expertise
  • Customer Service
  • Client Relationship Management
  • Employee Development
  • Team Supervision
  • Public Speaking
  • Strong Interpersonal Skills
  • Proficient in MS Office

Certification

  • Ethics in Education (GACE)

Affiliations

  • Gardening
  • Volunteerism
  • Crafting

Timeline

Branch Manager

ELWOOD STAFFING
10.2021 - 09.2023

Operations Director

UNTAMED TRANSPORTS
09.2019 - 10.2021

Sr. Manager - Governance Services

COCA-COLA
06.2014 - 09.2019

Business Services Team Leader

COCA-COLA
11.2012 - 06.2014

District Sales Manager

COCA-COLA
02.2009 - 11.2012

Market Development / Key Account Manager

COCA-COLA
06.2005 - 02.2009

Master of Science - Management

Troy University

Bachelor of Science - Business Administration

Auburn University Montgomery

Bachelor of Arts - Mass Communication

Auburn University

Doctor of Education (ABD) - Organizational Leadership

Northcentral University

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VANESSA HENDERSON