Vanessa Henderson
Lorain,OH
Summary
Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hairstylist
Sport Clips
Avon, OH
05.2024 - 09.2024
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
Cosmetologist/Hair Stylist
Studio 828
Elyria, OH
09.2023 - 04.2024
- My job description; performing all hair services: Haircuts/ Curly cuts (men/women), Hair color (root retouch, all over color), Highlights, Relaxers, Silk presses, Wash/ Blow dry, Eyebrow waxing
- Provided consultations to clients on beauty treatments, products and services.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Performed scalp treatments to improve hair health and texture.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained accurate records of customer services provided.
- Upsold various treatments or packages when appropriate.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Server/Assistant Bartender
Brass and Bronze Foundry Bar
Lorain, Ohio
05.2023 - 09.2023
- Greeted guests and answered any questions they had about the menu.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Responded promptly to requests from servers or other staff members.
- Assisted in training new server assistants on job responsibilities and procedures.
- Participated in weekly meetings with management team to discuss operational goals.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Pharmacy Technician
Rite Aid
Sheffield Lake, Ohio
05.2022 - 10.2022
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
Receptionist/Pet Bather
Polished Paws
Avon Lake, Ohio
10.2021 - 04.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Maintained the cleanliness of bathing areas by sanitizing tubs and floors after each bath.
- Cleaned and brushed pets to remove dirt, debris, tangles, and mats from fur using combs, brushes, scissors, clippers and other grooming tools.
- Provided personalized care for each pet based on breed-specific needs.
- Monitored all animals during baths to ensure safety at all times.
- Dried animals thoroughly after bathing using towels and blow dryers set at appropriate temperatures.
- Utilized safe lifting techniques when transferring pets from cages into tubs or onto tables.
- Observed signs of stress or discomfort in animals during grooming session and took corrective action immediately.
- Walked and exercised dogs during owner absences.
- Cleaned and maintained kennels, holding areas
- Delivered pet to right full owner after each service was provided
Barista
Dunkin' Donuts
Avon, OH, OH
08.2019 - 10.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods/food items including muffins, donuts, bagel's,breakfast sandwiches, etc
Restaurant Hostess/Busser
Long Horn Steak House
Avon, Ohio
09.2019 - 07.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seating.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bus-person to keep dining room presentable and ready for guests.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
Education
Cosmetology
Northern Institute of Cosmetology
Lorain, OH09-2023
High school diploma -
Avon High School
Avon, OH05.2019
Skills
- Front Desk
- Hair Styling
- Cash Handling
- Retail Sales
- Upselling
- Quick Learner
- Appointment Scheduling
Certification
Cosmetology License
- License by the State Board of Cosmetology
Timeline
Hairstylist
Sport Clips
05.2024 - 09.2024
Cosmetologist/Hair Stylist
Studio 828
09.2023 - 04.2024
Server/Assistant Bartender
Brass and Bronze Foundry Bar
05.2023 - 09.2023
Pharmacy Technician
Rite Aid
05.2022 - 10.2022
Receptionist/Pet Bather
Polished Paws
10.2021 - 04.2022
Restaurant Hostess/Busser
Long Horn Steak House
09.2019 - 07.2020
Barista
Dunkin' Donuts
08.2019 - 10.2020
Cosmetology
Northern Institute of Cosmetology
High school diploma -
Avon High School