Vanessa Hennessy
Santa Rosa,CA
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
18
18
years of professional experience
Work History
Business Owner/Operator
Life and Legacy Solutions Wine Country
Santa Rosa, CA
01.2022 - Current
- Developed and implemented business strategies to increase profitability and market share.
- Reviewed and verified documents for compliance with regulations.
- Generated ideas for new products or services based on market needs assessments.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Developed pricing models based on cost analysis of materials, labor, overhead expenses.
- Negotiated contracts with vendors and suppliers to reduce operating costs.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Started and developed policies and procedures for business.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept records for production, inventory, income, and expenses.
Stay at Home Mom
Home
San Leandro, CA
07.2019 - Current
Office Administrator
Canteen
Santa Rosa , CA
04.2024 - 09.2025
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Ordered office furniture when necessary following approval from management team.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Created documentation outlining operating instructions for staff members.
- Developed strategies for streamlining workflow processes.
- Assisted with the organization and execution of operational processes.
- Identified potential partners or sponsorships to increase visibility and reach on social networks.
Business Development Manager
San Jose Behavioral Health
Sacramento, CA
04.2019 - 06.2019
- Secured leads and maximized business opportunities to drive revenue growth and enhance profit margins.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Maintained a database of existing customers and prospective leads.
- Organized meetings between senior management and prospective customers.
Resource Development Specialist
United Way California Capital Region
Sacramento, CA
07.2018 - 03.2019
- Collaborated with clients to assess needs and formulate improvement plans for social responsibility in the community.
- Assisted with recruitment of volunteers or interns who could provide support in resource development tasks.
- Built relationships with existing donors to ensure continued support.
- Maintained accurate records of donations received by the organization using database software.
- Conducted prospect research on potential donors and identified new sources of funding.
- Developed strategies for long-term sustainability of resources for the organization's programs.
- Organized fundraising events and campaigns to increase revenue for the organization.
Banking Specialist
Exchange Bank
Santa Rosa, ca
11.2012 - 07.2018
- Opened customer accounts including checking, savings, and personal unsecured loans.
- Performed quality control checks on completed work before submitting it for review.
- Provided customer service support for banking inquiries via telephone or email.
- Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Provided customer service and support to clients regarding banking products and services.
- Conducted regular audits of bank records to ensure compliance with internal policies.
- Resolved customer complaints and inquiries, ensuring high levels of customer satisfaction.
Barista/Food Prep
California Bagel Deli & Cafe
Santa Rosa, ca
07.2011 - 11.2012
- Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
- Maintained accurate records of all sales transactions for daily reporting purposes.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Greeted customers upon arrival and provided assistance with menu selections.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
Barista
Cafe Azul
Santa Rosa, ca
11.2010 - 03.2011
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Adhered to health department regulations concerning sanitation standards.
Barista
Starbucks Coffee Company
Santa Rosa, Ca
10.2007 - 03.2010
- Oversaw and scheduled team duties during management absences, providing training and resolving conflicts.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Education
High School Diploma -
Piner High School
2008
Some College (No Degree) - Business
Santa Rosa Junior College
Santa RosaSkills
- Account management
- Strategies and goals
- Community involvement
- Business development
- Public speaking
- Event planning
- Communication and organizational skills
- Innovative problem solver
- Team building
- Staff training
- Networking ability
- Report preparation
- Relationship building
- Workflow optimization
- Event coordination
- Document management
- Business administration
- Banking operations
- Scheduling coordination
- Training and coaching
- Staff management
- Financial reporting
- Mail handling
- Compliance monitoring
- Policy and procedure modification
- Presentation design
- Supply management
- Strategic planning
- Employee supervision
- Human resources
- Office management
Timeline
Office Administrator
Canteen
04.2024 - 09.2025
Business Owner/Operator
Life and Legacy Solutions Wine Country
01.2022 - Current
Stay at Home Mom
Home
07.2019 - Current
Business Development Manager
San Jose Behavioral Health
04.2019 - 06.2019
Resource Development Specialist
United Way California Capital Region
07.2018 - 03.2019
Banking Specialist
Exchange Bank
11.2012 - 07.2018
Barista/Food Prep
California Bagel Deli & Cafe
07.2011 - 11.2012
Barista
Cafe Azul
11.2010 - 03.2011
Barista
Starbucks Coffee Company
10.2007 - 03.2010
High School Diploma -
Piner High School
Some College (No Degree) - Business
Santa Rosa Junior College
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