Vanessa Hercules-Torres
Woodbridge,VA
Summary
An employee-training position with a focus on team building. Seeking a fulfilling position in the industry that offers growth opportunities and allows me to utilize my leadership skills and experience. To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.
With excellent communication skills and rapid and precise customer service skills. Energetic, bilingual team player with one year of work as a fast food crew member. Enjoys interacting and working with others. Familiar with cash handling. Possesses strong communication. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Supervisor
Cleaners Of America Inc
02.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Residential Counselor
Shelter House Inc
11.2019 - 12.2021
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
Cashier
Five Guys
02.2017 - 06.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Wellness Consultant
Massage Envy
10.2016 - 01.2017
- Answering phone calls
- Setting and checking members and guests in and out for appointments
- Greeting members and guests upon arrival
- Promoting the Wellness Program
- Re-engaging inactive members
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction
- Accepting constructive criticism in a positive manner and using it as a learning tool
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
- Staying updated on retail products and promotions
- Recognizing and supporting team goals and creating and maintaining positive relationships with team.
Metro PCS
02.2016 - 10.2016
- Make sure products, customer service as well as assisting customers with Metro PCS equipment collecting bill payments, selling handsets, accessories etc
- Developed a database for report tracking of Long Term Evolution (LTE 4G) stock/orders during contractual start-up for AT&T, Verizon, Sprint, Metro PCS, Rogers, and Motorola, providing weekly status reports to management and keeping delivery precision to 99% during implementation
- Trained, developed, and directed retail sales for four Metro PCS dealer stores with outstanding sales success and customer service
- Coordinated all inventory purchases between internal purchasing manager and Metro PCS authorized cellular phone distributor
- Retail Sales at Metro PCS is focused on increasing sales and exceeding targets through the sale of industry-leading mobile devices and customer satisfaction is a top priority.
Cashier
Wendy's
03.2014 - 11.2015
- Make Sure Customer Service Was Great And Took Order and Money Also Made Food.
- Maintained friendly and professional customer interactions
- Collaborated with other team members on special projects and events
- Managed closing duties, including restocking cash drawer
- Also Restocked Supplies.
Education
Bachelor of Science - Criminal Justice
Post University
Waterbury, CT06.2026
High School Diploma -
North Stafford High School
06.2015
Skills
- Schedule Development
- Staff Management
- Business Development
- Strategic Planning
- Data Analytics
- Policy Enforcement
- Staff Discipline
- Employee Motivation
- Active Listening
- Customer Service
- Organizational Skills
References
- Christina Lukacs, lukacscl@staffordschools.net, (540) 658-6150, High School Teacher
- Christine Heit, (609) 413-2177, Mentor
- Elmer Depaz, (571) 326-9777, Co Worker
- Sandra Romero, (540) 602-9602, Friend/Co Worker
- Jennifer Benitez, Jenbenitez16@aol.com, (571) 458-9098, Manager
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Cleaners Of America Inc
02.2023 - Current
Residential Counselor
Shelter House Inc
11.2019 - 12.2021
Cashier
Five Guys
02.2017 - 06.2017
Wellness Consultant
Massage Envy
10.2016 - 01.2017
Metro PCS
02.2016 - 10.2016
Cashier
Wendy's
03.2014 - 11.2015
Bachelor of Science - Criminal Justice
Post University
High School Diploma -
North Stafford High School
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