Vanessa Hernandez
Emergency Medical Technician
Brownsville,TX
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Machine Operator
Saint Gobain Abrasives
Brownsville , TX
02.2021 - Current
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
Healthcare Provider
Spectrum
Donna, TX
09.2020 - 01.2021
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with self-administered medications.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Delivery Driver
Autrey's Pharmacy
Brownsville , TX
01.2020 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Representative
Pronto Insurance Company
Brownsville , TX
08.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Sales Agent Representative
Insurance Corner
Brownsville , TX
04.2017 - 07.2018
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Organized sales paperwork, presented proposals and finalized contracts.
Education
High School Diploma -
Gladys Porter High School
Brownsville 08.2008 - 06.2011
Certified Emergency Medical Technician - EMT
Los Fresnos EMS
Los Fresnos, TX 06.2022 - 09.2022
Skills
Worksite safety
Communication Skills
Computer Skills
Customer Service Skills
Critical Thinking Skills
Teamwork Skills
Active Listening Skills
Certification
EMT - Emergency Medical Technician
Timeline
Certified Emergency Medical Technician - EMT
Los Fresnos EMS
06.2022 - 09.2022
Machine Operator
Saint Gobain Abrasives
02.2021 - Current
Healthcare Provider
Spectrum
09.2020 - 01.2021
Delivery Driver
Autrey's Pharmacy
01.2020 - 01.2021
Customer Service Representative
Pronto Insurance Company
08.2018 - 09.2019
Sales Agent Representative
Insurance Corner
04.2017 - 07.2018
High School Diploma -
Gladys Porter High School
08.2008 - 06.2011
EMT - Emergency Medical Technician