Vanessa Hernandez
La Puente,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Family Medicine Headquarters
05.2020 - 05.2023
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA05.2019
Skills
- Scheduling
- Front Desk Operations
- Organization and Time Management
- CPR Certified
- Preparing Treatment Rooms
- Medical Recordkeeping
Certification
- EMT - Certified Emergency Medical Technician
- Licensed Emergency Medical Technician - August 2023
Timeline
Front Desk Receptionist
Family Medicine Headquarters
05.2020 - 05.2023
High School Diploma -
Los Altos High School
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