Vanessa Hernandez
Tigard,OR
Summary
Dedicated and diligent Property Manager with a proven track record of excellence. Renowned for a strong work ethic and the ability to quickly master new skills and tasks. Not one to shy away from challenges, Consistently take on demanding tasks and exceed expectations. Generously volunteering time to mentor and train new employees, demonstrating a commitment to team success. Always willing to go the extra mile, readily take on responsibilities outside of the typical job scope, further showcasing versatility and dedication to the role.
Overview
11
11
years of professional experience
Work History
Assistant Manager
TempoPDX, 197 units and Anthem Apartments (Avenue5), 211 Units
03.2023 - Current
- Effectively supervises, manages, and coordinates staff, residents, activities, and available resources in order to accomplish the property's objectives as set forth by the property owner
- Collects rent and other property fees from residents
- Reports the property's financial status, occupancy, and expiring leases to the property manager
- Meets potential tenants, showing them the property and assessing their applications
- Advertises vacant units
- Completes daily and weekly budget and traffic reports
- Completes commissions reports
- Supervises staff at both properties
- Inspects property weekly and arranges for repairs and new materials as required
- Schedules contracts for maintenance, trash removal, landscaping, security, and other ongoing services
- Improved resident satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Property Manager and Assistant Manager
Bull Mountain Heights And Habitat Apartments, Cush
03.2020 - 10.2022
- Collects rent and other property fees from residents
- Processes property expenses, including maintenance costs and vendor service invoices
- Completes pre-close and month-end financial reports and assists sister properties in completing reports
- Completes weekly financial reports for both properties and assists sister properties in completing reports
- Completes annual budget-writing
- Reports the property's financial status, occupancy, and expiring leases to property owners
- Meets potential tenants, showing them the property and assessing their applications
- Advertises vacant units
- Hires and supervises a staff of up to 3
- Inspects property weekly and arranges for repairs and new materials as required
- Schedules contracts for maintenance, trash removal, landscaping, security, and other ongoing services
- Investigates and resolves property complaints and rental violations.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Main Street Village Apartments (Affinity), 237 Units
01.2020 - 03.2020
- Works with the Maintenance Supervisor in administering a preventative maintenance program that minimizes emergency repairs and service requests
- Handles all resident issues in a timely manner to ensure an exceptional customer experience
- Ensures the timely and accurate completion of various daily, weekly, and monthly reports
- Works to increase property income, resident retention, and lease renewals, to maintain 95% occupancy
- Regularly inspect the community to ensure standards are met and offer recommendations for community capital improvements or repairs
- Prepares all purchase orders and invoices, processes mail, prepares bank deposits, processes maintenance work orders, and maintains all files
- Maintained an occupancy at 97% or higher
- Monitors lease expiration dates, and completes lease renewals, and rent increases
- Coordinated all unit inspections pre and post-move-out.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Property Manager
Maybeck at the Bend (Mission Rock Residential), 120 Units
09.2019 - 01.2020
- Manages all phases of community operations under the direction of the Regional Manager
- Ensure all staff is motivated, functions as an effective team, and provides an exceptional customer experience
- Maintains a proper inventory of supplies and tools sufficient for providing service and maintaining the property
- Works with the Maintenance Supervisor in administering a preventative maintenance program that minimizes emergency repairs and service requests
- Develops and supports property budget and marketing plans
- Handles all resident issues in a timely manner to ensure an exceptional customer experience
- Reviews and approves resident leases, renewals, and move-in documents
- Ensures the timely and accurate completion of various daily, weekly, and monthly reports
- Works to increase property income, resident retention, and lease renewals, to maintain 95% occupancy
- Conducts Market Surveys to support the success of the property
- Regularly inspect the community to ensure standards are met and offer recommendations for community capital improvements or repairs
- Prepares all purchase orders and invoices, processes mail, prepares bank deposits, processes maintenance work orders, and maintains all files.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Assistant Manager
Westbury Apartments (WPL Associates), 260 Units
08.2015 - 09.2019
- Met all report deadlines, and assists with annual budget preparation, delinquency reports, and expense control reports
- Maintained accurate and in-depth knowledge of the community, and marketing practices
- Coded all purchase orders and invoices, processed mail, and prepared bank deposits
- Oversaw the maintenance and leasing staff; showed units to prospective residents, processed applications/leases, and maintains awareness of local market conditions and trends
- Maintained an occupancy at 97% or higher
- Monitored lease expiration dates and completed lease renewals and rent increases
- Coordinated all unit inspections pre and post-move-out
- Scheduled, coordinated, and ensured all capital improvement projects were completed on schedule and budget
- Collected rent and handled all delinquent accounts to achieve a $0 delinquency, move-in and move-out procedures, notices, monitored/enforces safety procedures, and coordinated and attends all community functions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Leasing Agent
Timberline Apartments (WPL Associates), 130 Units
07.2013 - 08.2015
- Meet and greet prospective residents, in a timely and friendly manner
- Coordinate with maintenance staff to ensure smooth move-ins for the new residents
- Assist in the completion of monthly administrative tasks and ensures the property's paperwork is organized and complete; including, posting monthly rent checks, sending out late notices, and processing lease renewals
- Interact with residents in a professional manner to resolve maintenance issues, handle complaints, and ensure timely payment of rent
- Achieved a $0 delinquency monthly; and coordinated all resident retention events
- Prepare all move-in/ out and lease renewal paperwork
- Lease apartments with daily tours with an average closing ratio of 85%
- Code all purchase orders and invoices, process mail, prepares bank deposits and maintains all files.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
Education
Some College (No Degree) - English Literature
Portland State University
Portland, ORGraduated -
Liberty High School
Hillsboro01.2008
Skills
- Cost Reduction
- Recruiting and Interviewing
- Payment Collection
- Tenant Relations
- Vendor Management
- Fair Housing Mandates
- Occupancy Management
- Month-End Reporting
Accomplishments
2017- Property awarded Event Creativity by Xfinity
2015- Awarded Assistant Manager of the Year at Kinsel Ameri Properties
Affiliations
- 2017- Present- ACE Committee Board Member
- 2019- 2021- ACE Committee Co-Chair
- 2018- 2019- MFNW Mentor in Mentorship Program
- 2016- 2019- Director of Resident Retention and Events at Westbury Apartments
References
References available upon request.
Timeline
Assistant Manager
TempoPDX, 197 units and Anthem Apartments (Avenue5), 211 Units
03.2023 - Current
Property Manager and Assistant Manager
Bull Mountain Heights And Habitat Apartments, Cush
03.2020 - 10.2022
Assistant Manager
Main Street Village Apartments (Affinity), 237 Units
01.2020 - 03.2020
Property Manager
Maybeck at the Bend (Mission Rock Residential), 120 Units
09.2019 - 01.2020
Assistant Manager
Westbury Apartments (WPL Associates), 260 Units
08.2015 - 09.2019
Leasing Agent
Timberline Apartments (WPL Associates), 130 Units
07.2013 - 08.2015
Some College (No Degree) - English Literature
Portland State University
Graduated -
Liberty High School
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