Vanessa Hernandez
Brownsville,TX
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Cavalry EMS
10.2022 - Current
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Followed all safety protocols and took necessary precautions while providing care.
- Assessed medical conditions of patients in pre-hospital settings.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
Machine Operator
Saint Gobain Abrasives
02.2021 - 10.2022
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
Delivery Driver
Autrey's Pharmacy
01.2020 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Healthcare Provider
Spectrum
09.2019 - 01.2021
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with self-administered medications.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Customer Service Representative
Pronto Insurance Company
08.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Sales Agent Representative
Insurance Corner
04.2017 - 07.2018
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Organized sales paperwork, presented proposals and finalized contracts.
Education
High School Diploma -
Gladys Porter High School
Brownsville 06-2011
Certified Emergency Medical Technician - EMT
Los Fresnos EMS
Los Fresnos, TX09-2022
Skills
- Worksite safety
- Communication Skills
- Computer Skills
- Customer Service Skills
- Critical Thinking Skills
- Teamwork Skills
- Active Listening Skills
- Basic Life Support
- CPR and First Aid
- Critical decision-making skills
- Vital signs monitoring
- Patient Assessments
- Cardiopulmonary Resuscitation
- Patient Transport
- Ambulance driving
- Patient evaluations
Certification
Licensed [Emergency Medical Technician] - [Current-10/31/2026]
EMT - Certified Emergency Medical Technician
[BLS Provider], [American Heart Association] - [06/2022-06/2024]
Languages
Spanish
Native or Bilingual
Timeline
Emergency Medical Technician
Cavalry EMS
10.2022 - Current
Machine Operator
Saint Gobain Abrasives
02.2021 - 10.2022
Delivery Driver
Autrey's Pharmacy
01.2020 - 01.2021
Healthcare Provider
Spectrum
09.2019 - 01.2021
Customer Service Representative
Pronto Insurance Company
08.2018 - 09.2019
Sales Agent Representative
Insurance Corner
04.2017 - 07.2018
High School Diploma -
Gladys Porter High School
Certified Emergency Medical Technician - EMT
Los Fresnos EMS
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