Vanessa Hernandez
Santa Clara,CA
Summary
Dynamic professional with a proven track record at BizLink Technology, excelling in customer service and production control. Leveraged material planning and active listening to enhance customer satisfaction and streamline production processes. Demonstrated expertise in operations management and problem-solving, significantly contributing to organizational efficiency and customer loyalty.
Diligent customer service with solid background in managing production schedules and coordinating manufacturing processes. Adept at optimizing production timelines, ensuring timely delivery, and maintaining inventory control. Demonstrated ability in problem-solving and streamlining operations to meet production goals efficiently.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
BizLink Technology
09.2016 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Met customer service objectives by providing superior customer service.
Production Controller
BizLink Technology
- Prepared job order documents and gave timely approvals.
- Worked with managers to plan and coordinate production tasks.
- Managed inventory control systems to maintain optimal stock levels and minimize waste of materials.
- Monitored inventory use and adjusted inventory control techniques.
- Reviewed job orders and adjusted schedules for timely delivery.
Education
No Degree -
West Valley College
Saratoga, CAHigh School Diploma -
Santa Clara High School
Santa Clara, CA08-2004
Skills
- Material logistics knowledge
- Material Planning
- Operations Management
- Technical knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer satisfaction measurement
- Follow-up skills
- Paperwork Processing
- Administrative Support
- Document Control
Timeline
Customer Service Representative
BizLink Technology
09.2016 - 10.2024
Production Controller
BizLink Technology
No Degree -
West Valley College
High School Diploma -
Santa Clara High School
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