Vanessa Hernandez
Cedartown,GA
Summary
I am a result-oriented professional with extensive experience at Lowe's Home Improvement. This was developed through specializing in order fulfillment and customer service. I excel in resolving complex issues and optimizing teamwork. I increased productivity with training and implementing effective processes. I have demonstrated and been recognized for my exceptional reliability, professionalism and for leading by example. I achieved an overall 3.9 GPA for my associates degree while maintaining a part-time job.
Overview
9
9
years of professional experience
Work History
Order Fulfillment Associate
Lowes Home Improvment
08.2022 - Current
- Consistently delivered up to 40 orders each day within specified time limits.
- Collaborated with multiple departments to ensure that all orders are picked within their designated time.
- Thoroughly investigated all customer concerns and utilize multiple methods to find all solutions available.
- Partnered with associates to provide ultimate customer service and optimize customer satisfaction in their departments.
Cash Office Associate
Lowes Home Improvment
06.2018 - 11.2020
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits according to proper accounting policies.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
- Conducted thorough investigations into register overages or shortages, identifying root causes for resolution and prevention of future occurrences.
Fulfillment Lead
Lowes Home Improvment
10.2021 - 08.2022
- Trained new hires on the fulfillment procedures that result in increased productivity.
- Lead a high-performing team and promoted collaboration and teamwork.
- Executed regular audits of all orders and corrected and maintained reports on all discrepancies.
- Conducted monthly employee reviews on my team and discussed improvements as a group.
- Ensured that all orders were fulfilled in a timely manner.
- Reached out to vendors and Lowe’s distribution centers to infer on delayed customer orders.
Customer Service Cashier
Lowes Home Improvment
03.2016 - 10.2021
- Provided excellent customer service and answer customer’s questions.
- Swiftly but accurately processed transactions and returns.
- Investigated and rectified issues in areas such as but not limited to deliveries, credit cards, and overcharges.
- Effectively coordinated phone call management and transaction processing.
Education
Associate Of Science - Health Professions
Georgia Highlands College
Rome, GA12.2024
Skills
- Reliability and punctuality
- Complex Problem-solving
- Document Management
- Record Keeping
- Multitasking and organization
- Proficient in Resolving Complaints
- Growth Optimization
- Mentorship Support
- Decision making aptitude
- Detail-Oriented Analysis
- Mediation Skills
- Professionalism and courtesy
- Customer service excellence
- Cross-Functional Teamwork
- Proficient in Prioritizing Tasks
- Work ethic and integrity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Fulfillment Associate
Lowes Home Improvment
08.2022 - Current
Fulfillment Lead
Lowes Home Improvment
10.2021 - 08.2022
Cash Office Associate
Lowes Home Improvment
06.2018 - 11.2020
Customer Service Cashier
Lowes Home Improvment
03.2016 - 10.2021
Associate Of Science - Health Professions
Georgia Highlands College
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