VANESSA HERNANDEZ
California,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Secretary
St. Marys County Public Schools
11.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Input time off for employees using smartfind systems.
Food Service Worker
St. Mary's County Public Schools
03.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for students.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
Administrative Assistant II
Apple One Agency
11.2017 - 07.2019
- Answer multiple phone calls
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintains data entry requirements by following data program techniques and procedures
- Schedule, reschedule and cancel appointments
- Sending daily invoices to customers, send end of the month statements to customers
- Managing inventory, sending daily inventory to customers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative/Call Center
Synovation Medical Group
10.2016 - 07.2017
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Customer Service
- Schedule, reschedule and cancel patient appointments
- Verify Insurance eligibility
- Create new patient charts for multiple medical offices
Education
General Education -
Citrus College
Glendora, CADiploma -
Hillside High School
Upland, CASkills
Quick Learner
Positive Attitude
Multitasking
Customer Service
Strong Work Ethic
Problem-Solving
Attention to Detail
Positive Attitude and Energy
Team Oriented
Fast-Paced Environment
Working Quickly
Productivity and Efficiency
Working with Diverse People
Inventory Control
Timeline
Secretary
St. Marys County Public Schools
11.2024 - Current
Food Service Worker
St. Mary's County Public Schools
03.2022 - Current
Administrative Assistant II
Apple One Agency
11.2017 - 07.2019
Customer Service Representative/Call Center
Synovation Medical Group
10.2016 - 07.2017
Diploma -
Hillside High School
General Education -
Citrus College
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