Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Hernandez

Copperas Cove,TX

Summary

Dynamic Patient Access Representative II with a proven track record in enhancing patient satisfaction through exceptional customer service and effective appointment scheduling. Skilled in HIPAA compliance and insurance verification, I foster strong team collaboration and maintain meticulous electronic health records, ensuring accuracy and confidentiality in all patient interactions.

Overview

16
16
years of professional experience

Work History

Patient Access Representative II

BJC Healthcare Belleville, IL
03.2023 - 06.2025
  • Assisted patients with registration processes, ensuring accuracy of information collected.
  • Scheduled appointments efficiently while considering patient preferences and availability.
  • Maintained confidentiality of patient records in compliance with HIPAA regulations.
  • Utilized electronic health record systems for data entry and retrieval of patient information.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
  • Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Clerical Support Associate / Floater

HSHS St. Elizabeth's Hospital
10.2022 - 03.2023
  • Coordinated patient scheduling and appointment confirmations to enhance operational efficiency.
  • Managed electronic health records, ensuring accuracy and compliance with hospital policies.
  • Provided support across various locations when necessary.
  • Supported billing processes by verifying insurance information and updating patient accounts accurately.
  • Reduced errors in data entry tasks by implementing a thorough double-check process.
  • Served as a valuable resource for new hires by providing guidance on office procedures, policies, and software usage.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with onboarding of new employees.

Patient Care Coordinator

Collins Advanced Dermatology Institute
01.2015 - 06.2015
  • Coordinated patient appointments and managed scheduling to optimize office workflow
  • Facilitated communication between patients and medical staff to enhance care delivery
  • Implemented electronic health record updates, improving data accuracy and accessibility.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Patient Care Coordinator

Polley Clinic of Dermatology
06.2013 - 11.2014


  • Supported clinical staff during patient intake procedures, enhancing operational efficiency.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Coordinated patient appointments and managed scheduling to optimize office workflow
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Medical Administrative Assistant

TRU- Skin Dermatology
09.2009 - 01.2013
  • Trained new administrative staff on office protocols and software usage for seamless integration.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Called patients to confirm scheduled appointments day in advance.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and collected payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

Degree Not Acquired - Health Administration

Southern New Hampshire University
Hooksett, NH (Online)

High School Diploma -

Copperas Cove High School
Copperas Cove, Tx
05.2004

Skills

  • Patient check-in & Appointment Scheduler
  • Multitasking and organization
  • Electronic Medical Records
  • Friendly and outgoing
  • Punctual and hardworking
  • Administrative and office support
  • Patient confidentiality and data security
  • Documenting and recording information
  • Document filing
  • Schedule coordination
  • Database search and data entry skills
  • Reliability and dedication

Timeline

Patient Access Representative II

BJC Healthcare Belleville, IL
03.2023 - 06.2025

Clerical Support Associate / Floater

HSHS St. Elizabeth's Hospital
10.2022 - 03.2023

Patient Care Coordinator

Collins Advanced Dermatology Institute
01.2015 - 06.2015

Patient Care Coordinator

Polley Clinic of Dermatology
06.2013 - 11.2014

Medical Administrative Assistant

TRU- Skin Dermatology
09.2009 - 01.2013

High School Diploma -

Copperas Cove High School

Degree Not Acquired - Health Administration

Southern New Hampshire University

Similar Profiles

CREATE PROFILE