Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Hernandez

Corpus Christi

Summary

Dynamic customer service professional with extensive experience at American Electric Power, adept at complaint resolution and enhancing client communication. Proven track record in cash handling and operational efficiency, consistently improving service delivery. Skilled in problem-solving and documentation, ensuring customer satisfaction and loyalty through effective issue resolution.

Overview

22
22
years of professional experience

Work History

Customer Service Operator

American Electric Power, AEP
08.2017 - Current

Addressed customer concerns regarding elevated electricity charges.

Collaborated with the safety team on various topics.

Supported web response initiatives.

Created decorative elements for office

Placed work orders for necessary repairs.

Create meter installations.

Home Health Provider

Legacy Home Health Agency
06.2015 - 06.2017

Ensured patient adherence to medication schedule and doctors appointments.

Handled diverse errands to maintain seamless daily operations.

Customer Service Cashier

Valero Corner Store
07.2013 - 08.2015
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Assisted customers with inquiries, providing product information and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area, enhancing overall shopping experience.
  • Trained new staff on operational procedures, improving team performance and service delivery.

Customer Service Cashier

City Market
09.2003 - 07.2013

Managed store openings and closings to ensure operational efficiency. Conducted inventory checks to maintain accurate stock levels. Assisted in organizing products to enhance customer experience. Performed cleaning and stocking of inventory to uphold store standards.

Education

GED -

W.B Ray
Corpus Christi, TX

Skills

  • Call center experience
  • Product knowledge
  • Customer focus
  • Complaint resolution
  • Refund processing
  • Customer service
  • Problem solving
  • Issue resolution
  • Client communication
  • Verbal and written communication
  • Inbound call management
  • Cash handling
  • Question answering
  • Information gathering
  • Data entry
  • Service optimization
  • Interpersonal skills
  • Documentation and reporting
  • Quality assurance
  • Language fluency
  • Credit adjustments
  • Account updates

Timeline

Customer Service Operator

American Electric Power, AEP
08.2017 - Current

Home Health Provider

Legacy Home Health Agency
06.2015 - 06.2017

Customer Service Cashier

Valero Corner Store
07.2013 - 08.2015

Customer Service Cashier

City Market
09.2003 - 07.2013

GED -

W.B Ray