Vanessa Hernandez
The Woodlands,TX
Summary
Dynamic administrative professional with over 10 years of experience supporting executives, government offices, and client-facing teams. Expertise in calendar management, meeting coordination, transaction processing, and meticulous recordkeeping consistently drives operational efficiency and compliance. Proven track record of delivering exceptional service while enhancing organizational effectiveness. Eager to leverage administrative skills and contribute to a collaborative team environment in Houston.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Court Clerk II
Justice of the Peace
01.2022 - Current
- Process an average of 25-30+ civil filings and payment transactions daily with 98% accuracy, ensuring compliance with court procedures.
- Support judge in 40+ courtroom proceedings per month by preparing documentation, typing judgments, and distributing to all parties in a timely manner.
- Provide front-line assistance to an average of 50+ citizens per day, resolving inquiries quickly to improve efficiency and public satisfaction.
Deputy Specialist II
Montgomery County Tax Office
01.2020 - 01.2022
- Processed 100+ daily tax payments, vehicle registrations, and title applications, ensuring compliance with state regulations.
- Delivered in-person and phone-based support to hundreds of residents weekly, reducing wait times by streamlining workflows.
- Recognized for consistently maintaining high transaction accuracy rates while balancing customer service demands.
Business Center Associate
PSAV
01.2010 - 01.2020
- Handled multi-line phone systems averaging 100+ calls per day, ensuring prompt and professional client support.
- Provided administrative support including copying, faxing, scanning, and production of 50+ daily documents (name badges, tent cards, signage).
- Managed payment processing and billing for guest accounts, ensuring accurate charges and timely reconciliation.
Research Assistant
University of Kentucky
01.2018
- Collected and processed data for 3D kinematics/kinetics research, ensuring accuracy in clinical analysis.
- Organized and maintained REDCap online database with 1,000+ research records.
- Reviewed clinical practice guidelines and extracted data for academic reports.
Education
Bachelor - Public Heath
SAM HOUSTON UNIVERSITY
01-2019
Associate of Science - undefined
LONE STAR COLLEGE
01-2014
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Calendar & Travel Management
- Data Entry & Records Management (high accuracy, 75 WPM)
- Customer Service & Client Relations (in-person & phone)
- Document Preparation & Confidential File Handling (HIPAA compliant)
- Meeting & Event Coordination
- Problem-Solving & Conflict Resolution
- Multi-line Phone System Operation
- Strong Written & Verbal Communication
- Time Management & Organizational Efficiency
Certification
TJCTC Master Clerk Certified
Timeline
Court Clerk II
Justice of the Peace
01.2022 - Current
Deputy Specialist II
Montgomery County Tax Office
01.2020 - 01.2022
Research Assistant
University of Kentucky
01.2018
Business Center Associate
PSAV
01.2010 - 01.2020
Associate of Science - undefined
LONE STAR COLLEGE
Bachelor - Public Heath
SAM HOUSTON UNIVERSITY