Vanessa Herrera

• Performs professional internal auditing work for the San Antonio Housing Authority.

• Conducts performance, operational, financial, and compliance audit projects; provides consulting services to the Agency’s management and staff; and provides input to the development of the annual internal audit plan.

• Maintains all organizational and professional ethical standards and completes all internal audit work in compliance with The Institute of Internal Auditor’s International Standards for the Professional Practice of Internal Auditing (Standards).

• Specific essential duties and responsibilities are the following:

* Assists in identifying and evaluating the Agency’s audit risk areas and provides input to the development of the risk-based annual internal audit plan.

* Performs audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting processes and procedures.

* Conducts interviews, reviews documents, develops and administers surveys, composes summary memos, and prepares working papers.

* Identifies, develops, and documents audit issues and recommendations for improvement using independent judgment concerning areas being audited.

* Observes and reports general operations of communities or programs while in the field, in accordance with all HUD guidelines and regulations, and SAHA policies and procedures.

* Communicates or assists i n communicating the results of audit and consulting projects via written reports and oral presentations on a timely basis t o management and the Board of Commissioners.

* Develops and maintains productive team-oriented client and staff relationships through individual contacts and group meetings.

* Attended several professional development, including external and internal training and professional association memberships, and shares information gained with co-workers.

* Represents internal auditing on Agency project teams and at meetings.

* Experienced in using the cloud applications such as Google GSuite applications to include, but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides.

* Experienced with document sharing and collaboration in the cloud. Experience with Microsoft Office 365, cloud-accessible applications including but not limited to One drive, Outlook, Word, Excel, and Powerpoint.

* Performs related work as assigned by audit management.

* Other duties as assigned.

• Conducts quality control audits of Public Housing, Assisted Housing Programs and other Community program participant and resident files.

• Performs compliance audits of other processes subject to HUD Regulations and/or SAHA policies and procedures.

• Conducts audits on a regular basis to include interviews, file reviews, inspection records, FSS escrow, DPUY disbursements/fundraising accounts, petty cash, property visits, and other processes.

• Prepare a Quarterly report or summary in a form of documents or spreadsheet with a list of recommendations for compliance and/or corrections.

• Attends training regarding programs with financing restrictions, including all federal, state, and local laws, and auditing skills and techniques.

• Responses inquiries from SAHA personnel and the general public.

• Assists in the compilation of training materials as needed.

• Assists in identifying Agency's audit risk areas.

• Participates in some agency committees to represent the audit team.

• Reviewing CGAP and CIA reading materials to familiarize different kinds of internal audit work and basic government auditing standards and eventually take the certification.

• Used Google GSuite applications such as Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and slides.

• Experienced with Elite, MLS, Yardi, internet explorer, JDE system, Microsoft Office 365, cloud accessible applications such as One drive, Outlook, Word, Excel and Powerpoint.

• Conducts interviews with clients to obtain information required to determine eligibility for the Housing Choice Voucher (HCV) Program.

• Establishes client's portion of the rent, and completes internal forms processing in a timely manner.
• Processes Changes of Income & family composition and amendments to the Housing Assistance Payments (HAP) Contract, between San Antonio Housing Authority (SAHA) and the landlord in a timely manner.
• Executes HAP Contracts with property landlords after receiving approved Housing Quality Standards (HQS) Inspection reports within established time parameters.
• Generates HAP, adjustments to HAP, and overpayments to landlords after reviewing HAP amount.
• Maintains client's file integrity in accordance with SAHA privacy and confidentiality laws and regulations.
• Manages financial accounts for other Public Housing Authorities (PHAs) when billing for participants who port to SAHA.
• Reviews accepted forms and participant information, including employment and earnings, for completeness and accuracy, and corrects information if necessary.
• Responds timely to inquiries from owners, clients, and the general public by providing general information about the Assisted Housing Programs and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely manner.
• Researches information received through the Enterprise Income Verification (EIV) system and/or other third party sources to determine program fraud and program abuse and prepares documentation for fraud investigations.
• Used to be assigned to Mainstream program and Portability accounts; Assisted DVP and DHAP.
• Assisted the transition of DHAP to Section 8 program.
Assisted Special program interviews and processing of HAP contract & annual recertification.
• Reviews and audits files before final processing of HAP contract or annual recertification.
• Prepares and produces a summary report for a bi-weekly desk audit.
• Maintains a working knowledge of policies and procedures established by SAHA and the U.S. Department of Urban Housing and Development (HUD) and applies the rules and regulations to daily tasks.
Other duties as assigned.

• Performs case management duties involving the annual, interim, and contract execution for HCV participants.

• Interviews clients to assure continued compliance with HCV program guidelines; explain SNRHA program requirements; and answer questions about policies, rules, regulations, and procedures within department-established timelines.

• Reviews client application port-in documents and files. • Collects and researches information that verifies family composition, income, criminal history, and other factors affecting eligibility and/or continued assistance.

• Enters updated information on case files and databases.

• Calculates income accurately, certify eligibility, and re-calculates rent as needed within timelines established by HUD and SNRHA HCV Department, i.e. interims, annuals, and adjustment actions.

• Ensures 50058s have correct coding for action type and program and EIV is reviewed in each client file.

• Processes case files for moves; review files, resolve issues, and assure compliance to guidelines.

• Verifies leased housing files are complete, information is correct and current, and all procedures are followed.

• Assures passed inspection booklets are in files are completed in a timely manner and notify management of any missing annual inspection booklet and verifies landlord information is accurate on form and file.

• Completes contracts within HCV department guidelines by 14 days or less, if ready.

• Maintains absolute confidentiality of work-related issues, client records, and SNRHA information.

• 100% Customer Service which involves, answering phone calls and returning calls and emails.

• Used specialized software that fits our business in Housing Authority such as Yardi, MSWords, Excel, Google docs & Internet Explorer.

• Used 10-key adding machine, calculator, microfiche equipment & remote computer terminals.

• Performs other duties as assigned.

• Answered calls and placed orders.
• Answered customer questions about products or services.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Helped prepare orders, arranged trays, delivered items to guest rooms, maintaining a clean working area, and collect payments.
• Handled customer complaints.
• Stayed up to date on merchandise promotions, advertisements, and product information.

• Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Collected room deposits, fees, and payments.
• Used internal software to process reservations, check-ins, and check-outs.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Answered multi-line phone system and greeted callers enthusiastically.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.

• Greeted customers at the point of first contact.
• Answered guest questions and promoted special products.
• Assisted customers in choosing menu items by providing food complementing information.
• Ensured that the packaging, temperature, presentation, and service of all menu items meet operational standards.
• Handled all complaints by promptly reporting them to a member of the drive-in management team.
• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
• Performed additional duties including preparing drinks and ice cream and taking guests' orders when necessary. Making accurate change and clearing trays from customers’ cars and the patios.

• Extensive experience in all aspects of Auditing, bookkeeping, A/R, A/P, General Ledger, payroll preparation & inventory.

• Skilled in utilizing MSWord, Excel, Lotus & Quickbooks. • Audited three to four companies per month.

• Proficient with Lotus and Excel

• Created spreadsheets and charts to analyze receipts, expenditures, and trends.

• Generates monthly trial balance.

• Reconcile bank statements and key accounts identifying, researching, and analyzing all variances.

• Do a monthly inventory to two restaurants and quarterly inventory to one manufacturing company.

• Function as an accounts payable clerk and payroll clerk to at least two restaurants.

• Processes expense account and generates reimbursement.

• Tasks to withdraw cash from the bank for petty cash and for small payments.

• Function as accounts receivable clerk to at least two companies. Tactfully follow up on and resolve overdue receivables and collections.

• I worked with integrity ever since that’s why the owner trusted me with a task to divide the share of dividends of the company partners every end of the month on a cash basis.

• Performs other duties as assigned.